Confortável.. em frente a um excelente restaurante..
starstarstar Eliezer Fernandes
Hotel mal situado e limpeza péssima
star Elisabrte Andre
Bom hotel, quarto ok, limpeza ok. Cafe da manhã bacana. Localização ruim. Mas recomendo sim.
starstarstar Ricardo Aragon
No coracão de Napoli. Café da manhã delicioso. Mas o melhor do Hotel é o atendimento do Gianfranco/Giancarlo😉 Grazie Giancarlo. Indimenticabile!!!!!!
starstarstarstarstar Maria Sponchiado
Boas instalacoes.optimo atendimento. E um bom pequeno almoco
starstarstarstarstar João Almeida
Para passar uma noite....ar condicionado ruidoso e ambiente exterior pouco recomendável.
starstarstar Mário Costa
Hotel ben tenuto con personale gentilissimo e disponibile, camere sufficientemente spaziose e molto pulite, letto comodo e camera ben insonorizzata. Ero al primo piano ma non si sentiva nessun rumore dalla strada molto trafficata. Piacevole la sala per le colazioni che offre un panorama completo di Napoli. Unico neo, che non disturba più di tanto, il degrado della zona e le persone che la frequentano che però non danno nessun disturbo ai turisti.
starstarstarstar Sandro Perego
Very unfriendly check in. Room was okay. Very small and dark. Neighboorhood a bit unsafe.
starstar Youri L
Staff were not professional and surrounding area is not safe
My wife and I stayed one night in this hotel while we were travelling around Italy.
We did not like the area at all, it felt unsafe and we were warned about theft of the area.
The receptionist was lovey and very welcoming. The issue was with the staff managing the breakfast.
When we arrived on the breakfast floor there were few people but it was not busy (4-8 give or take, already seated and eating).
We were not welcomed by any member of staff upon entering and we saw two of them talking in the corner (away from the breakfast counter), but it did not bother us too much.
We were a little unsure on how to get our breakfast due to covid restrictions. We had saw someone get their own and as the breakfast counter was facing out forwards customers rather than be-hide so only staff could serve we assumed that was the case and they just keep an eye on you.
So my wife went up and got her breakfast and came back while I stayed with our stuff.
So I then approached the counter and I picked up the tongs and started to look at the selection, however one of the members of staff came running over to me screaming ‘Mister! Mister!’.
She took the tongs and said ‘what do you want?’ Whilst pointed at the food.
This took me by surprise and I felt embarrassed as everyone was now staring at me. It made me think that the situation was not handled in a proper manner; if the staff were doing their job instead of talking from the start the situation could have been avoided; they did not seem to be taking covid too seriously as they do not have a member of staff managing the food & drink at all times.
By that point I just wanted to leave so I replied I changed my mind and did not want anything and I went back to my table with my wife so she could finish and then we would leave.
The other staff member then approached me making excuses for that outburst, it was clear they were not meant to be talking in the corner. It came across to me that they were not really interested in looking after visitors and they just want to relax and chat with each other, this is not a cheap place and is rated 4 stars, so I would not expect that sort of behaviour or attitude.
I will never come here again.
star Chris Ginder
El hotel no es 4*, no cuenta con cocina para ordenar a la habitación, el desayuno se paga aparte, 5€ por persona. El estacionamiento es en la calle,el barrio es inseguro después de las 6 pm.Tiene buena conectividadporque está cerca del metro y la estación de trenes parair a pompeya.
star María José C. Vera
Agradables, el desayuno bueno y sobre todo atentos. La habitación olía un poco a humedad
starstarstar Carmen Fernández López
Nice, clean rooms. Polite staff. Good location. Off-site but secure parking.
starstarstarstar Tanya Johnson
Bien ubicado cerca de la estación, buena relación precio calidad
starstarstarstarstar Eduardo Albornoz
Muy buena atención. El personal excelente. Las habitaciones muy pequeñas como en la mayoría de los hoteles de esta cadena.
starstarstarstar Gabi Moretti
Em Napoles foi a melhor opção de Hotel. Ótima localização, uma pena a Cidade estar tão abandonada e vandalizada, além de pessoas drogadas. Vale a visita ao Vesúvio e Pompéia.
starstarstarstarstar Erika Godoy
Hotel tranquilo, pero el servicio de recepción deja mucho q desear. Muy secos y poco resolutivos
starstarstar Eva Sanchez
Es un hotel muy correcto cerca de la Estación Central de Nápoles. La habitación tenía vistas hacia la plaza con un pequeño balcón y estaba muy limpia. El desayuno era bastante completo y se toma en el último piso con una gran cristalera que ofrece unas vistas muy bonitas. Total, nos encantó, aunque algunos opinan que hay barrios mejores, pero la cercanía a la estación es una gran ventaja a la hora de desplazarse.
starstarstarstar Bea Krüger
Do not book this hotel. Arrived in Naples yesterday(Sunday) to find the Hotel was closed. FORTUNATELY I kept calm phoned the number for the Hotel to find out it has been closed since March Booked into another Hotel as I had to wait until this morning to contact my travel agent. They arranged another nights booking for the hotel I had to book and will reimburse me for last nightS stay. So spent the day sightseeing.Getting them to double check my Hotels in Rome and Venice are open.Bit of a drama but adds to the adventure. Suggest you contact Best Western group to find out which Hotels are not open. They never informed my travel agent nor myself but the gentleman I spoke to regards the Hotel knew my name etc . I'm a lucky one as I know Naples and speak the language for someone else it could have been a very traumatic experience
star Beverley Schiattarella
Excellent location. Kind staff. Beautiful breakfast. But surrounding is very dirty
starstarstarstar Gordana Dedic
El hotel está muy bien. El desayuno genial, de sirve en la última planta y se ven unas vistas muy bonitas de Nápoles. El barrio donde se sitúa es regular. Está a 5 minutos de la estación de tren y la zona es un poco rara.
starstarstarstar Maria Martinez
Nice location. 10 minutes walk from the Garibaldi station. Helpful reception staff. Room has all amenities. Bath is decent. Room temperature is well maintained so is the water temperature. Tea and coffee sachets and electric kettle is there. Elevator is small.
starstarstarstar Iqbal Rafat
Nice and simple. Very helpful staff. Cannot complain about any single thing. Thank you for making my stay so comfortable. I will definitely recommend to others. Thanks to the reception team, the two ladies that were there every single morning during my stay to serve breakfast and to those that were tiding up my room every day to make sure i don't miss anything. Great time spent in Naples.
starstarstarstarstar Andrei Stefan Petraru
Pros: Friendly Staff (they helped us with suggestions to make our stay the best it could be), Great breakfast, Proximity to the train station, cheap grocery store next door, and comfy beds. Cons: Not a safe area for solo travelers or women. My friend and I wanted to stay out later to explore, but there was too much activity outside the hotel and we did not feel safe. The bathtub was gross and dirty. The reception area, and lounge smelled like smoke (our room was fine). Noisy when your room is closer to the front of the building. We took the metro to get to the better parts of the city, because it was too far to walk everywhere.Overall, we had an okay stay. There were some obvious cons to our stay, but the staff made this place worth it. I personally would pick a better area to stay in next time, mostly because Napoli has so much more to explore.
starstarstar Desiree Cortez
It was fine. What I did not like was the curtain in the bathroom was disgustingly old. The breakfast was decent. Staff were not that friendly but ok.
starstarstar Heba Selim
El hotel es correcto, tiene enrecepción pastas y agua de limón a libre disposición . El personal es muy amable, lo mejor del hotel . Las habitaciones están limpias peroson pequeñas. Cambian las toallas todos los días. El mayor inconveniente es la ubicación, la zona es peligrosa aunque siempre hay policia guardando la zona y la entrada del hotel.
starstarstarstar Diana Garces
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