Really friendly staff. They couldn't have been friendlier and more helpful. Easy access from both Moor St and New St stations. I was amazed at how quiet it was at night considering the central location. Rooms were fairly clean, but not spotless. We arrived at half 11, so the 24hr check in is excellent.
starstarstarstar Rachel Eden
Apparently Death Valley is the hottest place on earth - I’ve been there and it doesn’t come close to how hot the rooms at the Travelodge Birmingham bull ring are. Of course, there’s no air con to speak of, but they do provide you with a plastic fan to blow some very hot air around. What’s that, open the window you say? Certainly! 5cm only though so there isn’t a single breeze getting through.
Call up reception to see if there’s a spare room on a lower floor (maybe it’ll be cooler down there) - no, it’s first come first served, they’re being cleaned and they’re fully booked despite the fact you can book another room on their website. Make it make sense.
Arrived a touch early and asked if I could leave my bag so I wouldn’t have to drag it about with me all day. No, of course you can’t.
Would have been a one star but a lot of the staff were really lovely. Definitely better hotels in the area for the same price.
star Ellie Q
Stayed here Sunday night (20/11/22) and the person working reception (I think your name was Soohaib?? I’m so sorry I can’t remember!) was so so lovely and accommodating. Excellent service and such a great guy. Even brought our food up to our room for us! Definitely would stay here again, hopefully when he is working too!
starstarstarstarstar Nassima Ali
Honestly speaking the hotel is alright if you're balling on a budget. However, I'm sorry the staffs working aren't getting paid enough if I'm being honest first class service across the board! Attentive, welcoming and patient.
The hotel itself is somewhat disaster the smell of the corridors when you're going to your room makes you want to be sick completely. The location is very convenient however the noise level is beyond me.
The room. Don't know who's smart idea was it to implement a wet room with limited towels provided get a better shower curtain or install glass panes or something. No hair dryer or iron in your rooms. I can see that they're trying their best to maintain the rooms as I smell fresh paint.
Sleeping I mean other than the traffic noise which is expected due to its location. I did thought I'd be comfortable with the bed and the pillows well I guess not but you can't expect much from a budget 3 star hotel. I slept more comfy at B&Bs than I did there.
starstarstar Andy P
The post departure follow up is appalling at this hotel. The parking was stated as being refunded by 50%. We parked at the stated address for the car park as per the advertisement and informed the desk each time. Upon departure were not allocated the discount and upon follow up asked to produce receipts regardless of the fact that the desk had logged each stay. Sent bank statement in as proof. Then asked to re send this as they lost the statement. Then Months went by different people sending messages saying eventually that we parked at wrong car park as payments were taken by euro car park. Informed them this is correct car park and only payments were taken by this company. Nobody has any idea what they are doing, pathetic very poor communications different people randomly responding without knowledge of the facts when the get round to it. For such a named hotel chain very disappointed in the service cannot call anyone charged higher rate, nobody calls you back. Terrible all round.
star Jaan Khan
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