Poor customer service
I expected to enjoy being in this hotel as I should come to celebrate my Birthday in your hotel. Unfortunately, the weather in Great Britain that day was unpredictable for spring - that was the day when everything was covered with snow and all transport, all railway and bus communication stopped. It was a disaster for the whole country. We booked this hotel and booked train tickets in advance, but the train was cancelled. As far as I knew that, I contacted Booking and hotel receptionist to reschedule my date of departure due to unpredictable weather circumstances. Booking customer service tried to help, but there wasn't a manager in the hotel (it was about 4 p.m Friday) and a receptionist couldn't do anything by herself. So Booking recommended me to contact the hotel on Monday and they should help me to solve my problem as thy had a lot of such problems that day. I didn't want my money back - just to choose another day newt week as due to unpredictable weather and train cancellation we can't come (I also attached a screen of cancellation in my letter to the hotel). You know what? The Manager Natasha couldn't help me as I had "none refundable booking". She didn't even try. I lost my money for the booking and that's they "customer service". I made a conclusion, that I definitely come to Liverpool, but the next time I will choose a flexible hotel that can help me and make my stay pleasant and unforgettable
star Helen Ostrovska
Exactly what you expect from a cheap and well located hostel. The shower was really good, with proper hot water. It's cheap and good location. If you just want a place to crush after a day walking with good shower, just go for it.
starstarstarstar Renato Cremonesi Jr
I had to stay for 3 nights during my visit to Liverpool, it was an affordable one located right in the middle of everything. I would advice if anyone is having a budget tour this is the goto place in Liverpool . Also this place contains a beautiful kitchen with coffee maker and a toaster.
starstarstarstar Hari Krishna
Amazing communication from staff via email after having to change our original booking...staff even went as far as decorating our room upon arrival for my daughters 21st birthday when I asked if there was a shop nearby where I could buy a helium balloon.
Only ended up staying for 1 night, but the room was clean and warm, beds comfy, bathroom nice, easy check-in, convenient location...only a 10 minute walk into the city centre/train station and a great price too.
We will definitely use this accommodation again for a 'no frills' stay in our favourite city.
International Inn...you surpassed my expectations 100%👍🏼
starstarstarstarstar Claire Harding
Nice, clean and big rooms. I didn't use the kitchen but it seemed clean too. Common area with Pool table and TV. Only for the hostel I would give 4 stars but the service is worth 5: Forgot a t-shirt in the hostel and they send it to me! Thanks for this.
starstarstarstarstar Hendrik Schirner
Italian
English
Spanish
Portuguese
French
Armenian
