This place is a dump!! We turned in our dirty towels and called downstairs to get clean towels. 45 minutes they said so we waited. An hour later, my husband goes downstairs to get the towels and is told that they don't have any towels for the night! No towels. I go down and ask what are we supposed to do to dry our hands after using the bathroom or to take a shower and the guy just repeated that they had not towels. I asked to speak to the manager and was told he was in a meeting at 8:30 at night! So, we go to Target and buy towels to use at our Hilton Hotel. Could it get any worse? YES!!
Next night, our toilet almost overflows. It won't flush. I call downstairs and tell the front desk and I'm told they don't have an engineer and they don't have another room because the hotel is oversold!! So, you have a full hotel with no engineer to unclog a backed up toilet. She offered a plunger. So they bring up the plunger and my husband unstopped the toilet at the Hilton Hotel!
This place is a DUMP! Don't stay here. You would do better sleeping in your car!
star Jacqueline Lawler
I was staying at this hotel for an engagement and I wish we stayed somewhere else.
Service and management was horrible. They had dirty bedsheets. No room service. Would not recommend this hotel. 😡 the front desk people had a bad attitude and were rude. 😡 😢
star Amir Malik
Im não uma pessoa que normalmente escreve comentários, no entanto, decidi tirar alguns momentos para deixar o estabelecimento de Double Tree saber da minha decepção no fim de semana que fiquei lá. O que era para ser uma viagem divertida de meninas para o meu aniversário não acabou assim. Minha irmã e eu decidimos reservar quartos conjugados no Double tree com alguns de nossos amigos mais próximos para o nosso aniversário para nos unir e criar memórias, no entanto, quando chegamos ao hotel, nosso momento de união chegou ao fim quando descobrimos que nossos quartos seriam ser separado. A equipe não estava se acomodando a esse erro, tudo porque a equipe de manutenção da casa não foi designada para limpar esses quartos específicos. Fizemos reservas um mês antes de solicitar quartos conjugados e fomos informados de que não seria um problema. Tentamos fazer o check-in às 13h, quando o check-in normal é às 16h, então foi bastante tempo para resolver o problema. Depois de nenhuma sorte em conseguir os quartos conjugados, até tentamos ligar para os hotéis próximos para ver se havia quartos conjugados disponíveis. A equipe Double Tree não se incomodou em tudo o que queríamos levar nossos negócios para outro lugar. Infelizmente, não havia outros quartos conjugados na área e um quarto que encontramos teria sido o dobro do preço a cada noite. Nosso grupo foi dividido ambas as noites no Double Tree. Eles nem tentaram acomodar nossa festa na segunda noite. Aos funcionários da Double tree, por favor, tentem ser mais solícitos no futuro ao seu pedido de palpite. Trate as pessoas como você gostaria de ser tratado quando estiver viajando e ficando longe de casa.
star Tamecia Wilson
Im not a person who normally writes reviews, however I decided to take a few moments to let the establishment of Double Tree know of my disappointment the weekend I stayed there. What was supposed to be a fun girls trip for my birthday did not turn out that way. My sister and I decided to book conjoining rooms at the Double tree with a few of our closest friends for our birthday to bond and make memories, however when we got to the hotel our bonding moment came to an end when we found out our rooms would be separated. The staff was not accommodating at all to this error all because the house keeping staff were not assigned to clean those particular rooms. We made reservations a month prior requesting conjoined rooms and were told it would not be a problem. We tried to check in at 1pm, when normal check in is at 4pm, so it was plenty of time to fix the matter. After no luck at all with getting the conjoined rooms, we even tried to call near by hotels to see if any conjoined rooms were available. The Double tree staff were not bothered at all that we wanted take our business somewhere else. Unfortunately, there were no other conjoining rooms in the area and the one room we found would have been double in price each night. Our group was split up both nights at the Double tree. They didn't even try to accommodate our party the second night. To the staff at the Double tree, please try to be more accommodating in the future to your guess request. Treat people how you would want to be treated when your traveling and staying away from home.
star tamecia wilson
Very convenient location especially with shopping literally across the street. Safe location with 2 parking lots. Has huge downstairs area which is cool. Only thing is rooms could use some updating.
starstarstarstar Berwyn Thompkins
este hotel fica a 8 milhas do aeroporto, fica em frente a um shopping de luxo que fecha às 20h o táxi do aeroporto cobrou 65 usd já que cobram 50% porque não podem pegar ninguém na área. a recepcionista foi má e rude. comida apenas lanches na recepção. a altura do chuveiro do quarto em que eu estava a 5' 8 "por isso, se você for alto, não poderá tomar banho. e custa $ 180 pet night
starstar Jonny Florez
Nada mal, mas está quase na hora de reimaginar os quartos. As luminárias parecem datadas e alguns dos móveis já viram dias melhores. Mas, para a localização, tamanho do quarto e preço, é difícil de bater nos subúrbios do oeste de Chicago. Com o COVID, algumas das comodidades não estão prontamente disponíveis, mas você pode solicitar toalhas limpas e serviço de abertura de cama.
starstarstarstar Nat. Hawkins
Not bad, but it’s almost time to reimagine the rooms. The fixtures look dated and some of the furniture has seen better days. But, for the location, room size, and price, it’s hard to beat in Chicago’s western suburbs. With COVID, some of the amenities aren’t readily available, but you can request fresh towels and turn down service.
starstarstarstar Nat. Hawkins
this hotel is like 8 miles from airport, Is in front of an upscale mall which closes At 8pm
the taxi from airport charged 65 usd since they charge 50% because they can't pick up anybody in the area.
the receptionist was mean and rude. food only snacks at the reception.
the shower height of the room I was in at 5' 8" so if you are tall you won't be able to shower.
and it costs $180 pet night
starstar Jonny Florez
Este hotel está começando a mostrar sua idade. O primeiro quarto em que ficamos tinha uma mancha considerável no chão e a geladeira no quarto parecia que tinha entrado em uma briga. Além disso, como o quarto ficava no final do hotel, tínhamos sinal de wifi ruim.Fui até a recepção e peguei um quarto diferente. Este quarto era melhor, mas não incluía geladeira. Eles trouxeram um, mas novamente parecia áspero.Os quartos ambos tinham vários pequenos problemas, como portas danificadas, cantos quebrados e balcões lascados.Este é um bom hotel e a equipe é muito útil, mas poderia usar um pouco de atualização.
starstarstar Joseph Schurhammer
No geral, apenas decepcionado com a minha estadia. Eu senti que o que foi anunciado não era o que eu recebi. Nós recebemos biscoitos e garrafas de água quando chegamos, mas o quarto estava desatualizado. Percebi que o mofo perto da pia e a banheira não foram totalmente limpos. Havia buracos na cortina do chuveiro e o assento do vaso sanitário parecia muito gasto. Entendo que os quartos envelhecem com o tempo, mas o lobby parece recém-reformado e não combina com os quartos. O serviço no lobby foi bom, mas os quartos são desatualizados e não limpos.
star Nivia Rodgers
Overall just disappointed with my stay. I felt like what was advertised wasn’t what I received at all. We did get cookies and bottles of water when we checked in but the room was outdated. I noticed mold near the sink and tub wasn’t cleaned entirely. There were holes in the shower curtain and the toilet seat looked very worn. I understand rooms age over time but the lobby looks newly renovated and doesn’t match the rooms. The service at the lobby was nice but the rooms are outdated and not clean.
star Nivia Rodgers
This hotel is starting to show its age. The first room we stayed at had a sizeable stain on the floor and the refrigerator in the room looked like it had got into a fistfight. In addition, as the room was at the end of the hotel we had poor wifi signal.I went to the front desk and got a different room. This room was better, but didn’t include a refrigerator. They brought one, but it again looked rough.The rooms both had several little issues like battered doors, banged up corners and chipped counters.This is a good hotel and the staff is very helpful, but it could use a bit of a refresh.
starstarstar Joseph Schurhammer
Esta é uma desculpa pobre para um Hilton. A maioria dos hotéis Double Tree são ótimos, mas este é uma exceção. A equipe da recepção é ok, o café-da-manhã foi horrível ( certamente não vale $ 16) e os quartos são os piores. Sem geladeira ou microondas, e o banheiro é um pesadelo. O chuveiro apenas vaza água e a vaidade está toda arranhada e suja. Eu estava tão desconfortável no meu quarto, especialmente com a mulher barulhenta falando no corredor às 2:00 da manhã. Os biscoitos foram queimados. O jovem que nos ajudou com o check-out foi o melhor! Ele ofereceu água e biscoitos para a viagem de volta. Ele foi muito simpático e cortês. O resto da equipe poderia aprender com ele.
starstar Amy Nabulsi
Un servicio amable
starstarstarstarstar Monica Ceja
This is a poor excuse for a Hilton. Most Double tree hotels are great, but this one is an exception. Front desk staff is ok, breakfast was horrible ( certainly not worth $16) and the rooms are the worst. No refrigerator or microwave, and the bathroom is a nightmare. The shower just leaks out water and the vanity is all scratched up and unclean. I was so uncomfortable in my room, especially with the loud woman talking out in the hallway at 2:00 a.m. Cookies were burned. The young man who helped us with check-out was THE BEST! He offered water and cookies for the trip home. He was very friendly and courteous. The rest of the staff could learn from him.
starstar Amy Nabulsi
Este fim de semana minha irmã comemorou seu aniversário de 50 anos aqui. A equipe da recepção e funcionários ambos os turnos tem um serviço ao cliente muito bom. Os quartos foram nice e impecáveis lobby foi boa aparência. gostei da minha estadia
starstarstarstarstar Latisha Cole
Por onde começo? As acomodações não estavam a par, a comida era horrível, o serviço ao cliente (recepção) era muito pouco profissional e parecia sobrecarregado. O hotel definitivamente poderia usar algumas atualizações importantes, especialmente nos quartos. Havia lascas de tinta no teto do chuveiro, o quarto estava extremamente frio depois de ajustar a temperatura para 80 °. Não havia ferro no quarto. Não vamos mencionar o apagão (falta de energia) que ocorreu enquanto lá durou mais de duas horas. Todas as luzes do hotel estavam apagadas. A máquina de gelo estava desatualizada, suja e chacoalhava como um silenciador ruim. Como você pode estragar as tortilhas? O guacamole foi servido (marrom) "não fresco". Eu deveria ter percebido quando não havia fragrância de comida sendo cozida na cozinha. Minha mãe pediu salmão e foi classificado. Minha irmã pedir um pão achatado de queijo, mas em vez disso foi trazido uma pizza de queijo infantil. Como você pode estragar uma salada? Eu vou te dizer como, com alface murcha e um molho da escolha do restaurante. Havia apenas um elevador funcionando. Parecia que a equipe do hotel estaria melhor equipada e preparada para lidar com um evento conhecido. Fiquei extremamente decepcionado e insatisfeito com tudo sobre o Double Tree Hilton em Oak Brook.
star Tamara Royster
Where do I begin?The accommodations were not to par, the food was horrible, the customer service (front desk)was very unprofessional and seemed overwhelmed.The hotel could definitely use some major updates especially in the roomsThere was paint chipping from the shower ceiling, the room was extremely cold after adjusting the temp to 80°. There was no iron in the room.Let's not mention the black out (power outage) that occurred while there that lasted for over two hours.The entire hotel lights were out.The ice machine was outdated, unclean, and rattled like a bad muffler.How could you mess up tortilla chips?The guacamole was served (brown) "not fresh".I should have known when there was no fragrance of food being cooked in the kitchen.My mom ordered salmon and it ranked.My sister order a cheese flatbread, but instead was brought out a kid's cheese pizza.How can you mess up a salad?I'll tell you how, with wilted lettuce and a dressing of the restaurants choice.There was only one working elevator. It seemed the hotel staff would have been better equipped and prepared to handle a known event happening.I was extremely disappointed and dissatisfied with everything concerning the Double Tree Hilton in Oak Brook.
star Tamara Royster
This weekend my sister celebrated her 50th birthday here. The front desk staff and staffboth shifts has very goodcustomer service. The rooms were niceand clean the front lobby was good looking as well.I enjoyed my stay
starstarstarstarstar Latisha Cole
El hotel cumple con lo necesario. Tienen oportunidad de mejorar la limpieza del estacionamiento. Al frente hay un centro comercial con muchas tiendas interesantes. Nos hospedamos aquí para visitar Chicago y Milwaukee.
starstarstarstar Daniel Pacheco
Was good but, was expecting better. No towels in the room when I got there in the evening. No lamp.on the desk in a dark area of the room. Took two calls to the desk and finally got the items. The staff was very nice and friendly. The food and drink in the hotel was good.
starstarstarstar Brian Plebanek
This place is all right. Nice hotel bar... good place to spend the night... Good location. The bathroom of the room I stayed in was in need of renovating
starstarstar r d
Very nice. Staff is very professional and polite. Nice view. Breakfast buffet is fresh and tasty. Jacuzzi is nice. So far so good. Really enjoying my stay.
starstarstarstarstar Tonia Williams
This was a great hotel. The staff is extremely friendly and welcoming.dreams are a little on the smaller side, but are very comfortable. The pool in the hot tub room a nice addition as well. Overall, I would definitely recommend again.
starstarstarstarstar Michael Donaworth
I got a super good night sleep last night. What else is there to really say?
I'm sure I can think of a few things...
The pillows are soft the bed was supportive. The room was clean and well appointed. The air conditioning worked like a dream. The shower was hot and the stream adjustable.
There is a pool, I didn't visit. Same with the fitness room. Conference and dining facilities were great too. Staff was courteous.
I had a good experience. I would certainly come back and I would recommend Double Tree to others.
starstarstarstarstar Theresa DeMario
fui a un evento de trabajo. Estubo limpio y bien localisado.
starstarstarstar Gricel Serrano
Muy buena ubicación para mí necesidad, que excelente atención del front desk. Desayuno muy americano pero bien. Habitaciones limpias y sin ruido.
starstarstarstarstar Héctor López Machorro
Hermoso y en una ubicación estratégica para conocer la ciudad
starstarstarstarstar Ignacio De La Mora
WiFi gratuito con el evento y personal muy amable
starstarstarstar Justin Fisk
Confortable, aunque quizás con pocos ascensores cuando el hotel está lleno.
starstarstarstar Daniel A. Severo
Es un hotel muy bonito. Un poco caro pero muy bonito.
starstarstarstarstar Rosio Galarza
Italian
English
Spanish
Portuguese
French
Armenian
