I would just like to say I had an amazing time at the hotel. Everything was super clean, amazing food, amazing service. I just wanted to say a special thank you to the young man who was a member of the staff Anaury he was so kind and helpful throughout my stay, make me and my girlfriend feel so comfortable, and went the extra mile to make sure we had a great time. He made us feel very special and comfortable.
starstarstarstarstar Anthony Nwaneri
Excelente
starstarstarstarstar Jp Horti
Grande Hotel...
starstarstarstarstar Julio Cesar
Não tem copos de shot para venda :(
starstarstarstarstar Susana Lopes
Hotel Moderno com bom ambiente, descontraído com classe... Boa selecção de restaurantes temáticos
starstarstarstarstar Luís Guimarães
Para jovens
starstarstarstarstar Roman Seniuk
Maravilhoso...
starstarstarstarstar Manuela Sangueve
Excelente café!
starstarstarstarstar TraquinasKids Moda Infantil
I would just like to say I had an amazing time at the hotel. Everything was super clean, amazing food, amazing service. I just wanted to say a special thank you to the young man who was a member of the staff Anaury he was so kind and helpful throughout my stay, make me and my girlfriend feel so comfortable, and went the extra mile to make sure we had a great time. He made us feel very special and comfortable.
starstarstarstarstar Anthony Nwaneri
Por 4º año hemos ido al hotel. Después de la pandemia han cambiado algunas normas, como el valet parking q ya es parking normal y que te cuesta, cosa que antes no. Pero al quejarnos nos lo dieron gratis sería porque llevábamos tiempo yendo.A mi hijo lo q más legusta es el kids club son encantadores y están muy pendientes de ellos sobre todo Carolina que es una chica excepcional.Es un placer estar en la piscina y poder tomarte una cerveza o un refresco en la zona de hamacas, es un hotel que recomiendo siempre a mis amigos y al cual volveré aunque ahora han cambiado algunas normas que quizás no gustan tanto como las balinesas con cargo. El personal siempre atento y dispuesto a ayudar. Ha sido un placer estar y volveremos el año q viene.
starstarstarstarstar Alberto San Segundo
Las habitaciones espaciosas y cómodas, fácil acceso y el atendimiento insuperable.
starstarstarstarstar Elena Bravo
Outstanding service from all the staff at the hotel, particularly Miguel who went above and beyond to welcome us upon arrival after a long day of travelling. The rooms are clean, the drinks are strong and the atmosphere is excellent!
starstarstarstarstar Alex Buenfeld
Every thing about this hotel is amazing,they couldn't do enough for us.Easy check in and with a smile and all information was told to us. Were were taken to our room and its absolutely beautiful the beds are the most comfortable beds we have ever stayed in and cleaned daily to perfection. As were still currently staying in this hotel we have booked different restaurants with no bother at all,we could have booked them all no problem. We are all inclusive and its fantastic and the staff couldn't do enoughfor us,coming steady to take our drinks order. The buffet restaurant is great, plenty of choice and again the staff are fabulous . We will definitely return to this hotel and we are delighted to say we have another week to stay in this amazing hotel.I could go on forever raving about this hotel and we have travelled quite a bit, so thanku to everyone in the Hard Rock hotel. I want to also thank Jet2as always a pleasure to travel .with couldn't flfor us,no waiting time at all for drinks, theresta
starstarstarstarstar Sheila Scullion
An absolutely fantastic place. Beautiful rooms. The hotel is spotlessly clean and always smells fresh. Excellent breakfasts with great choice. Everything from full English to pancakes, cold meats, sweet pastries, cereal and lots more. Extremely friendly and really helpful staff. Check out the 16th bar which is on the 16th floor of building 1 (actually the roof so you may need to wear a fleece and trousers if later on in the night / year). 3 different pools. The Eden pool is adult only and you can book proper, comfortable beds. Great waitress service around each pool. Totally enjoyed our week there and can't wait to go back.
starstarstarstarstar Wayne Clayton
Fantastic hotel with very pleasant staff and incredibly clean and well kept. Unfortunately the dinner buffet was a little bit of a let down and their definition of 'all inclusive plus' isn't as it sounds. Also when we visited it seemed they were a bit short staffed and getting table service took a longer time than expected.I would probably like to go back in the future but what we paid for what was meant to be 5star, all unclusive... I'd struggle to justify it.
starstarstarstar Terry Henry
Was the worst holiday I have ever experienced. If you are thinking of going All Inclusive, download the app HRHTenerife, you will quickly learn that All inclusive means "Some" inclusive, its all there in the App. Apart from 2 pool bars and the buffet, all other restaurants are extortionate prices and your drinks are not included even though your all inclusive !!! The bar staff are really nice and very honest about the management at the hotel, says it all really. I was thinking of going Hard Rock Hotel in Bali but settled for Tenerife because of Covid. I will never set foot in another Hard Rock establishment again. My list of bad reviews could go on as could the many others shouting at the manager at the desks everyday, i am not exaggerating. 3 star at best... please think twice as there are plenty of better hotels around the area from the many people I have spoken to, bit late for us though !! and in case you think I am making any of this up, I spoke to Jason Awarez (Guest relation), then to Ane Sabalete and then to Manager Omar Diaz ... yes folks... this was how I spent my £12,000 10 day holiday, complaining on deaf ears...You tell everyone you will continue to strive to reach 5*... isn't that openly admitting that you are not ?
star Lee Judge
La primera vez que fuimos hace 2 años fuimos a la habitación más básica y fue un gustazo. La atención increíble y el personal maravilloso. Hemos vuelto a ir este año a una habitación superior y daba un poco de pena.. sábanas agujereadas, la puerta de la ducha rota y algún desperfecto más, pero aún así el ambiente y los trabajadores hacen que estas cosas se queden en nada. La comida exquisita, tanto el buffet como los restaurantes. Los cócteles maravillosos, también. Lo recomiendo al 100%
starstarstarstar Alejandra Martín
El spa está muy bien, la piscina de exterior, una novedad en Tenerife. El servicio de bar muy lento y muchísimo barullo en la zona de bar. Después de un spa, no es lo que más apetece. El servicio del personal intachable. Les doy un 💯, en trato a los clientes, la amabilidad y educación en todo momento.
starstarstar Leticia Palenzuela Gutierrez
La estancia no estuvo mal, pero al leer las respuestas a los comentarios de clientes insatisfechos, me echo las manos a la cabeza. ¿Quien las escribe, una máquina, un loro que siempre repite lo mismo? Quedáis mejor si no respondéis. No mostráis ninguna empatía con las quejas e incluso parece que os reís de las malas experiencias. Un cero al que lleva las redes sociales. ¡¡Por favor evite responder mi comentario!!
star Gerrr
Las instalaciones genial pero el sistema de app que tienen para reservar y gestionar todo, sin alternativa a no usarla, es algo que mejoraría sin duda Puntos a favor: piscinas, instalaciones, habitación Puntos en “contra”. Es un hotel destinado a un público no español y dispuesto a gastarse dinero en las comidas, cenas, bebidas, etc (cada detalle). si buscas esto es un 10. Si buscas un hotel con más servicios ya que es un 5 estrellas, no, tendrás lo servicios básicos que eso si son muy buenos.Mención especial a dj Pablo poniendo música!!! Muchas gracias Pablo!!
starstarstarstar Diego Izquierdo
Es un hotel estupendo, merece la pena pasar aunque sea solo un fin de semana. Me encanta que haya música rock en todas partes. El servicio y el personal es increíble, todo gente joven y muy amable. Muy recomendable.
starstarstarstarstar José Manadé
De las mejores vacaciones en familia que he podido tener. Todo fue perfecto, el servicio del hotel y todo su personal de 10. Lo único a mejorar el servicio telefónico, hablé con personas que no supieron darme la información que solicitaba respecto a las habitaciones y mi reserva, pero por suerte lo pude arreglar y mi experiencia no pudo ser mejor, repetiremos sin duda!
starstarstarstarstar Carolina Serrano
Amazing from start to finish, hotel is immaculate! Attention to detail is 1st class rooms are stylish, practical and very comfortable . Staff are on another level in particular Jason ( guest relations manager) he went above and beyond for us, we are very very grateful made out last day stress free ❤️ Thankyou so much!!!! Jessica and Santiago are fantastic nothings a bother we were never too long with out a drink, made our stay extra relaxing… all inclusive is 💯 worth it the food and drinks are amazing !!! We will definitely be back Kayley & Ross
starstarstarstarstar Mr Metro
The restaurants located within the hotel were second to none, including the Japanese, Italian & steak house!
The rooms were beautiful we were in a gold room ( myself and girlfriend )
Cleaners were on point and called round on a daily basis
The receptionists were a great help with all enquiries
The adult pool area ( Eden pool) was amazing if you are on holiday without kids and want a little break from being around them
We had massages booked which were amazing also
The beach club looked amazing if that’s what you’re into, we just went down for food and left it was okay
We were all inclusive at this hotel for 9 nights, the fancy add on restaurants we did leave with little bills but we didn’t do anything buy half with our orders.
I feel when I come back I would be all inclusive without a doubt again.
Best hotel I’ve ever been too.
starstarstarstarstar David Millar
Just before we flew out I noticed a waive of negative reviews which did concern me.
The concept of hard rock might be dated somewhat not sure where the group will evolve over the next 3 or 4 years but I think this at times does attract more pressure on the hotel itself at times as.
Positives
+ kids club - led by Myrium, excellent staff
+ beach club - nice pool, food and cocktails
+ amazing view from suite
+ entertainment in evenings
+everything charged to wristband key
My son had his birthday and the team we excellent to make his perfect day special - this is what makes holidays….special moments serviced by special gestures
Location is a bit secluded - the strip is small outside but has shops for local amenities. So if you looking for a hotel where there are many restaurants and nightlife nearby pick a different hotel.
Overall great place - highly recommend
starstarstarstarstar Mauran Kumar
Nothing to really complain about. We really liked our stay in the hotel! Unfortunately, we were too busy to fully profit with the offered facilities. Breakfast and dinner offers a huge variety of food.
If ever we back to Tenerife we wouldn’t hesitate to stay there again
starstarstarstarstar Hamdani Imen
I’m staying in Hard Rock hotel Tenerife for 9 nights- All including and been very disappointing so far.
No still water in the room- if You ask they’re saying it’s not provided you need to order 4€ Per bottles. All including base you need to pay extra for most of the food and drinks and for the water too. We’re been in many places around the world and this is the only one with the water is not including. Safety-IT IS NOT SAFE for you kids not life guards on the swimming kids pool and my daughter is been hit by boy who climbs inside the water slide.
Food I can give 2 stars- buffet for breakfast is absolutely not healthy options and the splash bar too you can have something not that bad for extra cost. Kids club is good and the people working in are amazing. In the steak restaurant food was delicious and the service was amazing( but it’s not including on All including). This hotel can be perfectly 3 star base hotel, but not 5 stars!
star Miglena Stoykova
The stay was amazing! The hotel campus and facilities are truly wonderful. There are multiple pools, including for non-swimmers and there is Thermal Circuit with a Spa as well. There are multiple restaurants for food and drinks, serving different cuisines. The staff is very friendly and tries to make you as comfortable as possible all the time. And of course, you can hear music playing always :) It's a great choice for a relaxing holiday.
starstarstarstarstar Nikhil More
Amazing hotel, great pool, fabulous food and staff were extremely welcoming! Very short but sweet trip :)
starstarstarstarstar D
I stayed in the Rock Diamond Suite with half board. Amazing experience, the staff went out of there way to accommodate. The hotel was just brilliant and food was superb. Cannot wait to re-visit!
starstarstarstarstar David Wood
Our stay at the Hard Rock hotel was amazing! We were looking for a clean, fun and relaxing place and his was definitely it. The room was immaculate, the view from the balcony absolutely stunning and the breakfast buffet was delicious! They had free yoga and aqua-fit classes that we enjoyed and the DJ at the pool was great! The lobby performers in the evenings were really talented and it was nice to sit and have a drink after dinner before heading to bed. The service was also very good, we’d really like to thank Omar for all his informative advice on what to see on the island and how to get there. He really was a great help and enhanced our stay. Overall a great stay in Tenerife and a hotel we’d definitely visit again. Thank you Hard Rock hotel staff for a wonderful stay.
starstarstarstarstar Saira Farhan
We loved our stay here! Room (studio silver) was fantastic, staff was great. We had dinner at the Italian restaurant twice. You can bill everything to your wristband that you also use to access your room, overall a very easy experience. Through the TV you can access your current invoice.
We hadn't even noticed there was a 3rd pool until we left. We were in low season so the other pools weren't overcrowded. The breakfast is great, a lot of choice and good quality food. At peak hours a bit of wait but impressive how the staff manages it all.
All in all would definitely visit again!
starstarstarstarstar Charlie C
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