Very Disappointing. We had to take cold showers two times. Also we had put the sign board to clean the room and it was not done. They argued that it was on do not disturb when it was not the case.
star Keshini Parlackee
Extremely friendly & helpful staff.
In my option, breakfast was included, which was was a good choice. Would not hesitate to recommend it & plan to return at some future date.
starstarstarstarstar Ian Palmer
Very modern hotel with a nice rooftop bar and an aircon in the bedroom which was great! Unfortunately the stuff are not professional, they don't know how to make Pina colada (it's on the menu) and when you ask for help on the reception...2 receptionists serving ONE couple instead of one of them helping other guests (like me when my hair was all wet and the hair dryer wouldn't work). The couple told them at least 3 times that they could help me first but NO they wouldn't. Not a 4 star service. Also the breakfast for 18 euros had only 1 juice, no other soft drinks, no sausages for 2 days in a row and a very low selection of bakery items. And only 1 type of yoghurt. I would expect much MORE for 18 euros
starstarstar Veronika's life
Great hotel: good bed, nice bathroom, rooftop bar. Breakfast was complete and good.
Though: our room was overbooked, so we had to move to another hotel for 2 (in a Total of 3) nights. They arranged this upfront and informed us before departure.
It's a pity that it happens, but the hills Hotel solved it in a decent way.
starstarstarstar Tim Roufs
At no point did I feel like this was a four-star hotel experience. None of the amenities usually expected in a four-star establishment, and a receptionist who has a lot to learn about working in hospitality. One wonders how they managed to get away with using so many stars in their logo when the reality is so far from the promise.
My room had a faulty AC unit with a dreadful droning sound, lukewarm shower water in the morning, and for some reason only super warm water at other times, which made brushing teeth and drinking water particularly unpleasant.
When some of these issues were brought up to reception, there was no apology, no offer for solutions, and no goodwill gesture of any sort. I didn't feel like issues were taken seriously, the feedback was unhelpful, cheeky and bordering on the cynical, right up to checkout.
For similar rates, there are much nicer places in the area. And there's also genuine four-star hotels in the neighborhood. So there is no reason to recommend this place.
I sincerely hope that for the sake of future guests they will improve their offer and services.
star Edouard Isar
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