Excelente atención, habitaciones cómodas
star Osiris Delgado
Hotel bien ubicado.Estuve en dos fechas distintas: al llegar a Estambul y al salir del país. Al llegar nos asignaron una habitación fría para la época, que era comienzos de octubre, con el control de la calefacción que no funcionaba y que no nos pudieron arreglar ese mismo día; tuvimos que dormir con las chaquetas puestas. El tomacorrientes del baño para poder usar la secadora de pelo tampoco funcionaba. El ascensor es difícil de manejar; se aprende a usar con la práctica. En la segunda oportunidad en la que nos alojamos, nos asignaron otra habitación diferente y no tuvimos inconvenientes, salvo que las dos habitaciones en las que estuvimos son algo estrechas para acomodar dos maletas grandes. Camas muy cómodas. Recomiendo instalar barras de seguridad para evitar posibles accidentes por caídas en la ducha, pues el piso es bastante liso. El personal muy amable. El restaurante de muy buena calidad y sus precios favorables.
starstarstar Carmen Restrepo
As a tourist guide they have to teach to the receptionist how to communicate with guests and behave. This is not my problem to solve it, people must know the communication if they work at tourism. It was a disappointed experience that I had, now I don’t remember the guy’s name from reception that makes him lucky.
starstar Hazal Aydoğan
It was a mixed experience to say the least. The room itself was acceptable and the view was so beautiful, plus the breakfast was one of the best Turkish breakfasts we've had so far. But there were issues.
Unfortunately the beauty of it was lost due to lax hotel management that allow anyone up to the roof and they can even be seen escorting people up to the rooftop multiple times throughout the day at random hours, we don't know exactly why or what they're doing up there but the cigarette smoke alone is suffocating. Cigarette smoke comes in from the windows and fire escape into the hallways and directly into the room. At one point I believe there were at least six people at once including hotel staff, causing excessive noise and smoke on the rooftop which affects all the rooms on that floor and the floors beneath, in spite of this hotel being a non-smoking property. There was a similar but slightly less pervasive problem with large groups of people smoking immediately in front of the main entrance blocking the doorway while forcing all guests to walk through their smoke. Very inconsiderate especially when the guards can be seen smoking with them instead of reminding them to step to the side.
Besides these specific issues the rest of our stay was okay, just not ideal. I would think twice before booking this property again.
starstarstar Abdulhayy Johnson
The rooms and the service was great the location not bad but the hotel is high with a long slide and they don't have a hotel shuttle bus which was a plus.
starstarstarstar Berna True
The location of the hotel is great. The room was very spacious and fantastic view. We were lucky to meet Mrs. ASYA on the reception she is very helpful and alsways smiling . I have no hesitation in recommending this hotel to the tourists who want to go to Istanbul
starstarstarstarstar Rami Dehen
A localização do hotel é muito boa, mas as estradas estreitas e elegantes não são adequadas para transporte. Além disso, móveis desgastados, tapetes e janelas não combinam com uma marca como a Hilton. Parabenizo a equipe, sorridente, respeitosa e trabalhadora. No entanto, a qualidade geral do hotel, do catering e dos produtos para gravidez (shampoo, etc.) é baixa. Ao nível dos hotéis de 5ª classe.
starstarstarstar Serhan Sari
I stayed at the hotel with my family. We were on a leisure trip. From the time we arrived at the hotel, we received a very warm welcome. The front desk staff was extremely helpful and friendly. We booked two rooms and wanted them to be connected rooms. The staff had no problem with our request of connecting rooms. The rooms were very clean. We had dinner at the restaurant. The food was freshly prepared and was very tasty. The breakfast in the morning was awesome. Keep it up, Hilton Garden Inn Istanbul Golden Horn Turkey! You deserve an excellent review. Fiquei no hotel com minha família. Estávamos em uma viagem de lazer. A partir do momento que chegamos ao hotel, fomos muito bem recebidos. A equipe da recepção foi extremamente atenciosa e amigável. Reservamos dois quartos e queríamos que fossem quartos conjugados. A equipe não teve nenhum problema com o nosso pedido de quartos comunicantes. Os quartos eram muito limpos. Jantamos no restaurante. A comida foi preparada na hora e era muito saborosa. O café da manhã foi incrível. Continue assim, Hilton Garden Inn Istanbul Golden Horn Turquia! Você merece uma excelente avaliação.
starstarstarstarstar Ordinary Citizen
This is a 2-star establishment with a nice view.
Update: I would take off all stars if possible as the management has responded with such sweet yet null words indicating fake (pretending) customer service 101. I’m pretty sure you cannot fix the issues you didn’t ask the details of!!! so just writing a response to one’s review is quite helpless, Ayse!
I only enjoyed the view of the golden horn during our extended stay.
Cleanliness ok, food horrible, breakfast not good, transportation is a big problem here, staff is confused and unhelpful.
Honestly, unless you are getting a room with a decent view, nothing about this hotel is right.
Asya at the reception was the only decent staff member I encountered. Thank you! The rest of them are quite rude and refuse to help. They neglected many of our simple requests; that’s a shame, Hilton!
Transportation to anywhere is a BIG problem with the money-oriented culture of Istanbul!
Will not be back, nor will I recommend this hotel to anyone.
star Amirsaba Motamedi
I stayed at the hotel with my family. We were on a leisure trip. From the time we arrived at the hotel, we received a very warm welcome. The front desk staff was extremely helpful and friendly. We booked two rooms and wanted them to be connected rooms. The staff had no problem with our request of connecting rooms. The rooms were very clean. We had dinner at the restaurant. The food was freshly prepared and was very tasty. The breakfast in the morning was awesome. Keep it up, Hilton Garden Inn Istanbul Golden Horn Turkey! You deserve an excellent review.
starstarstarstarstar Ordinary Citizen
Todo limpio y confortable Personal muy amables y serviciales
starstarstarstar Nancy Neira
Please be very careful and diligent while staying at this shameful Hilton brand property! Please lock all your valuable belongings and money, don’t repeat our mistake thinking this is a Muslim country and its sin to steal. We stayed at the property from June 14 to June 21 room 509 and the second room 215 from June 14 to June 19. On the last day of the stay June 20th daytime the 1000$ USD were stolen from the room 509. Yes, I wrote to the hotel and they stated “ we can only show the camera footage to the police after we receive written statement. Footage is saved and will only be given to Police if guests wants to file a complaint. We understand your concern therefore after the police written statement, we can share the details you have specified in your e-mail.” Unfortunately, the person accessing the room knew that on our last day we will not have time to involve police since we have a flight to catch. The same money has been in the room from the day 1 we checked in and if this would happen in the beginning I would definitely pursue a justice.
star Aziz Subkhankulov
I came for surgery here and stayed alone. The room was a good size and the bathroom was lovely, hotel staff were great they were all very helpful. The breakfast selection was nice. The housekeeping lady Adalet was exceptional!Super friendly and really made me feel comfortable during my recovery time, she came everyday and tried talking with me even with our language barriers! I was super swollen so I ordered room service almost everyday, the tall guy was nice but I forgot to ask for his name, and the reception was always there ready to help with anything! I only took off one star because my food came burnt a couple of times but nothing too bad. Also the back view is of an old abandoned building which I was not expecting and I had to reset my room key a couple of times because it wasn’t working well. The location is close to tourist areas but the drive to the hotel is a little off the beaten path.
starstarstarstar Brittny Tadeo
Excelente, muito obrigada.
starstarstarstarstar Sabrina Melo
Ótimas instalação, muito aconchegante!
starstarstarstarstar Lucas Telles
Great place.Easy to get around and that is not an easy task in Istanbul.Easy walk to the river and enjoyable river front to take a nice walk and be in nature.Hotel Staff was very helpful
starstarstarstarstar James Reese
Eu amei o café da manhã.
starstarstarstar Ariane Brito
Bem servido
starstarstarstar Jose Carlos Bacha
otimo
starstarstarstarstar Gabriela Genovez
It is suitable for short stays among the hotels at the same price, has great access to the Golden Horn and you can easily go to the tourist attraction points of Istanbul. The hotel facilities are a bit old. However, it has a picturesque view of the sea. The entertainment facilities and lobby environment are not very attractive.
starstarstar Pouya Tajvidi
It is suitable for short stays among the hotels at the same price, has great access to the Golden Horn and you can easily go to the tourist attraction points of Istanbul. The hotel facilities are a bit old. However, it has a picturesque view of the sea. The entertainment facilities and lobby environment are not very attractive.
starstarstar Pouya Tajvidi
I'm still there by the way just for one night thank god !!, it's not belong to chain hotel i believe so. I came by my car no bellboy no consignee no help to carry the luggage i went by myself parked the car carry out my luggage and my daughter then went receptionist asking for my room key after she gave me she didn't even bother her self to send someone to help me with my stuff. They gave me room nonsmoking looking to a big tree you cannot even open the window to breath some air but under it you can find all hilton staff where they are smoking down of it speechless right!! Toilet there is musty and fingerprints everywhere even the hotel shampoo was one bottle full the second one half of it and toilet paper only one used roll woow disgusting,, Room telephone there was an oil spot while i was speaking with their receptionist i smelled something really bad then i realized it's coming from that spot eeew really eeew. Just i want to understand if this hotel really belong to HILTON!! Even four stars hotel i believe they will be cleaner. The funniest part when i asked help to open one machine i was looking for screwdriver so i went and asked friendly may you open this toy machine for my daughter ,he start calling the technician asking for screwdriver by TURKISH language then he said ( don't worry she will not take it im asking you to bring it here the customer is here i will not gave to her then the technician didn't accept) but the receptionist guy said he will come quickly to help you after fixing something these words were the translation in English he thought that i don't know Turkish how im a Turkish citizen man !!! so they said I'm going to steal their stupid screwdriver, i spoke with him after that Turkish and explained that i do understand turkish and what he said is totally shame on him and his colleague then he became so red and start apologizing (: what a behavior. Two stars only because i only slept really so deep and my daughter too otherwise one star is more than enough.
starstar Sarazei SIMI
Great place. Easy to get around and that is not an easy task in Istanbul. Easy walk to the river and enjoyable river front to take a nice walk and be in nature. Hotel Staff was very helpful
starstarstarstarstar James Reese
Estou tão feliz por ter ficado neste hotel. A limpeza é muito importante para mim e as donas de casa fizeram um trabalho incrível mantendo os quartos limpos e arrumados. O café da manhã era muito bom e simples, mas ficou meio chato comer a mesma coisa repetidamente. A vista era espetacular, ainda não consigo superar. Aproveitei cada segundo no meu quarto com vista sobre a água e Istambul. Obrigado por seu excelente serviço Hilton. No entanto, gostaria de apontar um dos funcionários que tentou nos enganar ... foi muito perturbador e decepcionante, por isso atribuo 3 estrelas em vez de 4.
starstarstarstar Mariyam Sings
The hotel, the rooms, reception, bar and staff are excellent.However the location of the hotel relative to restaurants and services, and it’s accessibility are awful.Seems more like a hotel for locals rather than vacationers or travelers.
starstarstar Steven Villarreal
I am so glad we stayed at this hotel. Cleanliness is very important to me and the housekeepers did an amazing job keeping the rooms clean and tidy. The breakfast was really good and simple but it did get kind of boring eating the same thing over and over again. The view was spectacular, I still cannot get over it. Enjoyed every second in my room over looking the water and istanbul. Thank you for your great service Hilton. However id like to point out one of the workers who did try to scam us... was very upsetting and disappointing for that reason I give it 3 stars instead of 4.
starstarstarstar Mariyam Sings
Excellent hotel. Very clean and classy. Located right next to a beautiful park and the river.
Staff very cooperative and helpful. Breakfast is good but not too many varieties.
Recommended for people who like it quite.
starstarstarstar Azhar Shukri
This Hilton is in a unique location, which is relatively quiet for Istanbul. We had a room with a water view and a balcony and it was ideal. All the staff were professional and friendly, the accommodations were clean and comfortable, including a comfortable king sized bed.
starstarstarstarstar Jennifer Yalcin
Me encanto !!!
starstarstarstarstar Edwin Delgado
An amazing location for Istanbul, love the hotel, the staff and the location the view, balcony. It’s not the most Touristic location but it’s quite, you can go out for a walk in the park, and enjoy the reflection of the sunset on the golden horn. Tips: Don’t use the last elevator because it’s a service elevator and does not work with the room card. Breakfast till 10:30 😊😊
starstarstarstarstar Enzo Willems
O café da manhã deixa a desejar, poucas opções, e qualidade inferior .
starstarstar Jeniffer Matos
Very good service from the receptionists and I hope to return soon. muy buen servicio de las recepcionistas y espero volver pronto
starstarstarstarstar Daniel Franco
Las camas son cómodas, puedes usar wifi gratis, la comida del restaurante me gustó, y la atención de este.
starstarstarstar Gi
Muy buen hotel muy cómodo y limpio. Ubicado ideal para escaladores ,muchas pendientepintoresco
starstarstarstarstar Rúben Sergio Rodriguez
Un poco retirado pero excelente servicio y habitaciones de primera categoria...volveremos
starstarstarstarstar Federico Ramirez Posada
Hermosísimo! El hotel un lujo con toditísimos los servicios. La empresa de vuelo nos trajo porque teníamos demasiadas horas de espera en la escala al siguientevuelo y es un lujo, un gustito que no esperábamos pero que viene de Diez
starstarstarstarstar Cecilia Landayda
Aceptable para estar de paso. No tiene muy buena conexion de transporte publico. Las instalaciones amplias y comodas. Burna relacion precio calidad.
starstarstar Jorge Daniel Hernandez
Estuve solo una noche. Muy buena habitacion y cama comoda. Me parecio ubicado en un lugar aislado. Pero excelente atencion.
starstarstarstar Delia Geddes
Muy buena ubicación. Excelente atención del personal. Muy buena limpieza y comodidades amplias en las habitaciones sencillas. Moderno con una vista muy linda al Cuerno de Oro.
starstarstarstarstar Carlos A. Castro
El desayuno es espectacular. El hotel impecable. Hermosa vista desde la habitación. La atención muy buena
starstarstarstarstar Julieta Peirano
Muy buen hotel, personal muy amable, habitaciones muy comodas, camas excelentes. Desayuno muy variado, con productos de primera calidad. Lo único que faltaría en la habitación es un frigobar. Muy recomendable.
starstarstarstar Victor Herrera
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