Really beautiful place, we loved the interior, the bed was super comfy, and you cannot ask for a better location, it's super close to everything you want to see in Palma.
starstarstarstarstar Sandra Ocimek
We had a horrible experience when we left our key in the room accidentally and came back to the hotel at around midnight/1am to find the reception desk empty and the emergency contact number unanswered. After trying the emergency number countless times, we eventually managed to book into another hotel. It was very stressful, as all of the hotels we walked into nearby were fully booked and we thought we would be homeless for night. The website claims the reception is '24/7'. The next day they offered to give us a refund or compensation however have ignored all of my emails and phone calls since. It's very dangerous that they don't have a 24hr contact number. My passport was locked in my room making it hard to check into another hotel. We very nearly had to sleep on the street which is very dangerous. The rooms are not up to 4* standard.
star Anya Paul
We booked a stay for one night at the end of May 2020 and paid in advance in full. Obviously with travel restrictions this is not possible. We contacted the hotel on numerous occasions to discuss either rescheduling or a refund. Very disappointingly the hotel has failed to engage in any communication with us to date.
star olivia connolly
Communication/ customer Service is awful.
Due to Covid 19 flights got cxl and hotels had to close as well.
That's an unfortunate situation for both sides. Hotels suffer , same as tourists.
I wrote several emails to the hotel to agree on a compromise, offered them that Iam fine with a voucher as well instead of a complete refund.
But they did not reply at all....
I tried to call them , only mailbox....
This situation is not caused by anybody so I really hoped that we come to an agreement where both sides can live with.
But not reacting at all is very unprofessional and not customer friendly!
It's probably not only me having this experience and maybe it's just that the hotel is overwhelmed with too many requests....
So I still hope that the hotel replies to my emails ...
star An Adam
Location: 5 stars! Couldn’t ask for a better location to see the city. It’s walkable to all the main sights as well as excellent restaurants.
Room: 5 stars! We stayed in a large room overlooking the main square. The room was modern and the bedding/pillows were very nice. Everything felt new and clean!
It gets a bit loud at night given it’s on the main square but not unbearable. The reception is helpful and gives good suggestions for places to eat, etc but they are only open 8am - 9pm so just be aware if you need something outside of those hours.
starstarstarstar Elizabeth Salibian
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