Entrance was run down, lifts were run down, room run down. Room not very clean dust and hairs left over from previous guests. No soap or shampoo in the bottles left. Staff were pleasant however.
starstar Isabelle Mooney
I staying here on a Thursday night (now early Friday) as I type this. The vibe on my floor (3rd) is like a college frat house.
There is little noise proofing so I’ve been listening to drunken guests talking in the hallway while canoodling, and listening to the people across the hall talking loudly in their room.
I went to the desk clerk to complain and to ask about another room. They are full up, but the staff hasn’t made much if any effort to quiet things down.
The room itself is fine. The location is good.
I like staying at IBIS properties, you generally can expect a good experience. Unfortunately, I cannot say this stay has been living up to my usual IBIS expectations.
The staff really needs to get proactive in maintaining a quieter environment. I wasn’t aware IBIS is turning into a party hotel.
star Eric Clem
We stayed in a double room it was big enough for us however it could have done with being decorated due to the walls had dirt on them.
The door into the shower room was damaged on the inside at the bottom it was peeling and bits were hanging off.
To use the lifts there was only one that my wheelchair fitted in. To use the lift into and out of the hotel you needed a member of staff to come and use a key to let you in and out.
If they were busy you had to wait, fortunately it wasn’t raining or snow when we were getting in. To make things easier you could give a key to the person who needed to use it. Other hotels don’t need a member of staff to use it.
There was a lot of noise during the night inside the hotel.
star Susan Green
The hotel was in a great position for walking to all places of interest. Hotel staff very friendly and accommodating. Lovely room - clean, light and airy, well ventilated with windows which can be opened and a good heater. Bed very comfortable, extra pillows provided in room. Excellent shower and soap/shampoo provided plus clean towels. Very good size TV. Breakfast was lovely with lots of spacious seating, excellent choice of hot food plus cereals, fruit, bread, croissants with choices of tea and coffee. Overall very good value and would highly recommend.
starstarstarstarstar Andy Allen
Excellent.. Highly recommend.. Staff very helpful and friendly. Great location. X
starstarstarstar Hazel Purves
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