Hotel lindo, serviço realmente 5estrelas. As pessoas são do mais amável e prestável que já vi. Spa maravilhoso.
starstarstarstarstar Vanessa Ribeiro
Servico 5 estelas mesmo toda a atenção é parao cliente sentimo nos em casa . Fui comemorar os 25 anos de casada e tive uma agradavel surpresa
starstarstarstarstar Paula Sousa Gomes
I was expecting a lot more for the money. Hotel is nice but rooms are dated. Our room had intermittent water issues including brown water coming from the sink. Decor is worn and dated. The service was so terrible the first night at the Lebanese restaurant we left and went to the Indian eatery next door and received nice service. I requested to speak to the food and beverage director and was told he would be follow up with me, but he never did. I usually don’t complain but when I say the service was lousy, it was lousy. Hotel management was nice and comped a meal after the water fiasco and the staff is generally pleasant. In all the people working there were nice, it’s just that for the price of the hotel and the price of the on premise offerings including food and drink I expected more. Breakfast was a zoo and it was nearly impossible to get service. The women working the spa front desk were rude and snippy which is odd. They were cold... Sava the gym manager is amazing however. Super cool dude! Oh and the lady that runs the medical clinic there needs to be a bit more polite. She’s stiff as a board with a bleh personality. We arranged a Covid test there and I stopped by her office a couple of times. I felt like I was bothering her each time. Over all I reckon there are other places in Dubai for the same price point that offer a more tailored experience. One more thing-they offer an electronic butler service via WhatsApp that is absolutely useless. We tried using them for a reservation and got a response in Thai, telling us the restaurants we wanted were fully booked. A trip to the concierge downstairs proved that not to be the case...
starstar Jon Dimetros
The outdoor pool is heated, yes you heard it right, 29 Celsius degrees... Excellent stuff. The hotel is overwhelming, it is so imposing and beautiful that pictures are not enough to depict it. The 3 opened restaurants were amazing, besides the Indian one which was below average I would say, the breakfast is amazing and opulent having in mind that a Pandemic is raging through the planet. All the staff was really doing their best to keep all the guests safe from spreading the virus. The spa is nice but it could've been better, those 8000sqm are divided in 4, 2k spa for women, 2k massage area for women and another 2k of each for the men. The gym is quite nice but I have to complain that they don't have a rowing machine which is disappointing. The room, we had a king one, was absolutely amazing and the cleanness was outstanding. We had a wonderful time with and will go again. Btw, go to the Waterpark, it's superb and hotel residents have free entrance.
starstarstarstarstar Mihai Serban Cotabitiu
We had a great vacation during Covid 19. Very clean and safe. The staff is very friendly. Everything was excellent. Thank you :)
starstarstarstarstar Phuong Tran
The experience in general was more than excellent😍❤, the location of the hotel is magical🙉, picturesque, the decor and furnishings are amazing, and very comfortable, the staff is excellent, they never stop smiling and always ready to help🖐The food in the hotel is likewise, there are countless dishes to suit everyone available around the clock👌, with fast preparation. Without forgetting the incredible swimming pool😎🥸 It was an enjoyable experience👍
starstarstarstarstar HassaN EYE AM
This property is one of the older properties of jumeirah on the palm. Great for families with nice views of the sea and the palm. Nice food options and rooms.
starstarstarstar K Q
Excellent resort with many restaurants and shops to chose from. My favorite place is Plaj where you can sit and enjoy the view of the palm. The service needs an improvement there as there were many waiters walking around but barely anyone was serving.The food is really nice and the rooms are amazing Simply love the place. The place is not a place bit actually a palace.
starstarstarstarstar Steve Gareth Shepherd
Does not worth the money spent. Design, furniture is poor. Service is good though. And breakfast also good. I wouldn't recommend it. There are many other hotels for the same price but much better than this one.
starstarstar Zaira Sarsenova
Perfeito!
starstarstarstarstar Jânio Oliveira
O hotel é lindo, um palácio com belas estruturas e detalhes arquitetônicos de inspiração otomana. Os quartos são amplos, confortáveis e silenciosos. Oferece várias amenidades (roupão, xampu, condicionador, loção, kit dental e de barbear dentre outros). O serviço é fraco, é preciso mais treinamento e capacitação dos funcionários que não conseguem atender as expectativas, no entanto alguns são bem cordiais. Já fiquei em diferentes hotels na ilha e o custo x benefício aqui é bom por causa do SPA pois o hotel precisa de melhor manutenção e governança.O SPA é o diferencial desse hotel e merece uma avaliação própria sendo o melhor motivo para a estadia. A área da piscina e praia é bonita mas falta cuidado com a mobília. Possui diversos restaurantes de diferentes culinárias além do MusicHall. As lojas internas (de jóias e roupas) não ajudam na falta de comércio da região de Palm Jumeirah.
starstarstar Lioness
Jumeirah Zabeel Saray is a perfect place for a family staycation. The rooms are a bit dated and need a makeover otherwise everything is amazing. The gorgeous property will transport you to Ottoman era. The dining options are great and the award-winning Talise Spa is an absolute must-try.
starstarstarstarstar Meghana Rao
Beautifully done interiors. But the management needs to look at how things are handled.
When asked for a menu at sultan's lounge, the attendant came with a QR code. The guest is expected.to scan and see the menu in his mobile. After almost 30 minutes, they could come up with a printed menu. And the attendant did not know what's there in the menu to assist us.
They did not serve even water after we were seated at the table .
And the food was just so...so. Nothing that I would want to remember after 1hr of the meal.
Completely disappointed...rather terrible.
star Soumen Nath
Incredible experience, treated like royalty at this stunning hotel. It was our anniversary, and the hotel did their utmost to make it truly memorable by spreading rose petals in our room, sending fruit and chocolates to our room. The staff members always had big smiles and warm sentiments throughout our stay. Will definitely stay here again.
starstarstarstarstar Naeem Adam
Great place, as a platinum club member i can't recommend it enough. Stuff is super friendly and well organized. Pool and private beach are amazing. There are plenty of sunbeds, kids poll and 59m swimming pool for adults if you like to work out a bit. Stuff will take care that you always have cold water in an ice bucket for free and if you want to treat yourself there is an open restaurant with a great variety of beer and food.
starstarstarstarstar Tihomir Savic
Hotel Maravilhoso e funcionários atenciosos.
starstarstarstarstar Dony Viana
Resort com uma arquitetura espectacular e grandiosa remonta ao período Otamano
starstarstarstarstar Antonio Pinto
Muito bom, quartos fantásticos, excelente.
starstarstarstarstar Francisco Maleitas
Maravilhoso, encantador, hotel paradisíaco... atendimento espectacular
starstarstarstarstar Vivian Favaro
Excelente!
starstarstarstarstar Ivan Puc
Totalmente recomendable! Nos ha encantado ; mis hijos han disfrutado muchísimo, son muy majos todos los monitores del club Simbad. Un 10 en toddo
starstarstarstarstar Sofia Garcia Hercilla
Un hotel muy lindo , muy elegante . Vale la pena conocerlo pero si no hablas inglés es complico ya que del staff ninguno habla español . Si queres pasar una estadía tranquila este hotel no es el indicado ya qué hay muchos niños.
starstarstarstarstar Lucila Soddu
Solo estuve de visita pero el lugar era espectacular... Alojarse aquí tiene que ser genial.
starstarstarstarstar Anabel Avila
El spa, la habitacion, cada restaurante y el servicio de las personas que atienden
starstarstarstarstar Analia Perez
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