Room nice and quite, slightly on small side but probably due to huge comfy bed. Lightingwas on low side, bathroom good and clean, shaver socket not working but night porter supplied plug to use mains. My real complaint was blood splatter on wall by bed !When day staff eventually found on front desk, they were surprised but not apologetic
starstar R Blackwell
Volteo malísimo, para entrar hay escaleras, nadie te ayuda con las maletas, baños sucios y habitaciones muy incómodas, no podíamos entrar ya que la puerta del placard se abre y no traba y bloquea la puerta de entrada, la valija no entraba por el anchoy todos los pasajeros del micro se quejaron por dificultades varias con opiniones igual. Pésimo hotel no de 3 estrellas como lo venden… es inferior
star Alicia Guerra
The room was lovely (a Privilege room), really well decorated, spacious, clean.The bed was also really comfortable (I like a firm mattress, but not too hard - it was spot on!).The view over the Mersey was great.Less good, two of the lifts were broken and we were on the fifth floor, so lots of stair use (and when one of those lifts was fixed, someone got stuck in it).Breakfast was really busy and as a vegetarian, it was disappointing that the eggs ran out both mornings (limiting me to beans and hash browns).Important to note that the hotel car park is not attached to the hotel, but it's only a couple of minutes walk.
starstarstarstar Elizabeth Anderson
Stayed for 2 nights with Mercure Liverpool Atlantic Tower Hotel and overall, we enjoyed our stay with them. The bed was comfortable and the toilet was clean. The hotel has nearby car parking site with charges, which was cheaper than getting separate parking outside. They charge per 24-hour system, so it is worth it. Staff was friendly and helpful in sharing information. Breakfast was okay.
The down side was that the room was a little smaller than being described in the website. We booked a double bedroom which said to be 30 meter square, but its room entrance was a little narrow for pram and it was a little cramped with our baby's pram in the room.
We also thought their housekeeping could do a better job in cleaning as we found stained on the cups and teaspoons. We also had limited facial tissue in the toilet as it did not look like being replenished regularly.
But other than that we were very happy with our stay.
The location is great as it is very close to the Royal Albert Dock, The Beatles Pier Head, Museum of Liverpool and other tourist attractions nearby. It is also within 20 minutes walking distance to the city centre to explore.
Having said that, this hotel is probably best option for business travelers as it is very close to central business district.
starstarstarstar Erny Feberina
Habitaciones muy pequeñas y sin ventilación natural. Ventanas selladas. Excelente ubicación
starstarstarstar Noe y Tata Felli
Muy mala atención..nos tocó pido 12 y funcionaba uno solo de los tres ascensores. Más de 30 minutos para subir o bajar. No volveria
star Oparavano
Hotel con excelente ubicación, buenas habitaciones y un desayuno aceptable, pero no es apto para grupos, eso lo padecen todos los pasajeros, posee acceso a la recepción sólo por escaleras y no tiene rampa para maletas y pot ende para discapacitados, el montacarga dejó de funcionar y no ofrecieron servicio de valetde tres ascensores uno estaba fuera de servivio, y la comida del restaurant no es la mejor, por ejemplo la sopa del día, que fue de vegetales, era excesivamente picante. Si mejora algunos sapectos es una buena opción.
starstarstar Carlos Potaves
Excellent location of the hotel in the city center and very close to the Docks.
Room are fine. Bed are comfortable, the bathroom is very small.
They are dog friendly but at what price!
How big was our surprise when paying 55£ for a two adults room, they asked for 20£ for our dog! So almost the 50% of the price was increased! What a rip-off...the told us it was the policy of the hotel, but we didn't find such information anywhere...
starstar Clara Cala Franco
Mala experiencia con el desayuno.Soy celíaca ya pesar de haberlo anticipado varios meses antes de visitar Liverpool, el servicio en el desayuno fue pésimo.
star Maria Ester Rimada
Reception area was lovely and the ladies behind the desk were really friendly and helpful. But however probably the worst 2 nights sleep iv ever had in a hotel. The bed was fine but the air con kept blowing out hot air despite changing it to cool so during the night we were so hot. Another thing there was no access to open a window which I find really bad that you can't get some fresh air in!
We won't be staying here again
star Paul Barber
Initially the room looked reasonable if a little cramped, seemed clean and tidy on arrival. On the first day we unpacked and went out, we did not try to use the air conditioner until our late return only to find it was not working. As it was late we decided to leave reporting this until the next day, a young lady tried on two occasions to get it operational without success and said she would get the manager to attend. The Manager again made two attempts to fix without success and said he would get maintenance to attend whilst we were out. On our return we found that nothing had changed and the unit was still inoperable. After yet another uncomfortable night I reported the fault again whilst returning the iron which was leaking and caused the electricity to trip leaving my wife with wet hair being unable to use the hairdryer. After calling Receptionand waiting another fifteen minutes I took the iron to reception and again aired my grievances. On return to the room I found that maintenance were in attendance and fixed the electrical problem. I asked if they had been contacted with regards the air conditioning, I was told that they had attended but could not fix. This is my last night in this hotel, and probably the last in any Mercure hotels. I’m still awaiting any contact from management with regards a solution to any of the faults and do not expect any forthcoming.My worst hotel experience bar none.
star Thomas McDade
Hotel was in a great location (if not a little difficult to get to initially). The staff were very friendly and welcoming. On arrival in the room there were a couple of things missing but the staff rectified it straight away and gave us a couple of bottles of water to say sorry. The room was very spacious and the bed was enormous. Breakfast was good on both days and the staff very helpful. Would definitely stay again.
starstarstarstarstar Robert Hart
O pior Mercure em que já estive! 4*!!?? Alcatifas nos quartos!? Pequeno almoço muito fraco, pão, croissant, etc, tudo duro!! Só a localização é excelente.
starstar Carlos Sequeira
Bom hotel ,muito bem localizado
starstarstarstar Clara Canhoto
Vale quanto cobra. Bom homem para 3 estrelas. Voltaria.
starstarstar Marcos D C
Local para uns dias de férias.... Local muito central e com transportes públicos a passar junto ao hotel.
starstarstarstarstar Jose Bogas
Atendimento péssimo.Cartão do Accornão vale. Péssimo atendimento recepção,péssimo atendimento no bar.
star Simone Oliveira
Boas instalações e boa cozinha.
starstarstarstar Artur A. Pereira
Bem localizado, no centro de Liverpool, você pode ir até a estatua dos Beatles ou ao Cavern Pub a pé, apreciando a arquitetura dos prédios e relógios e a vista do rio. Café da manhãcontinental muito bom mas senti falta dos bolos. O quarto standart atende bem o viajante mas tem 20 m2. Pequeno. Relação custo benefício boa.
starstarstarstar Anna Lúcia Marcondes
Had a
Lovely room overlooking all of the Mersey saw cruise ship come in from our bedroom window. Lovely bed and shower. Staff excellent and I thank them for the fab room as it was my birthday. Now sorry a bit of negativity. Breakfast I found quite poor No jam. Was running out of everything plates especially. No scrambled egg poached eggs. Black pudding. Continental was very sad. So for me breakfast was their downfall. Don’t like weetabix etc not wrapped. Cornflakes all in a big bowl. Everyone waiting for toaster. I would stay again but only if I had that room or similar. Did not having any other food so cannot comment
starstarstarstar Chris Bland
Una de las habitaciones estaba con suciedad (polvo y residuos), no funcionaba el aire acondicionado (estaba roto) y no había mando a distancia de la TV
starstarstar Josu L.Z.
It's OK for a night or two.
It just needs a tidy up in places, odd water patches on ceilings, doors in communal areas need painting, external windows need painting etc.
The room was clean, but finer details like chips in the bath enamel etc were evident.
Breakfast was good value, plenty of choice and reasonable price as well.
Great location straight across from the Liver building and easy access to Albert Dock, Bars and shops, museums etc.
starstarstar Adam Clarke
A nice clean hotel though with a few tweeks it could have been better.No fill up on tea or coffee in the room even though it was requested. Breakfast certainly not up to standard, I think they were overwhelmed by numbers of guests. Choice was OK, but things like orange juice, ghastly stuff,not enough yogurts, kept running out of things, just stuff like that. The staff though were very helpful and friendly and seemed run off their feet.
starstarstar Paul Morris
This is a very nice hotel right in the town center and you can see the ferries from the window.
Nice people at reception, they treat clients as individuals, really appreciate.
Comfortable beds, lovely views, big towels, a good shower and very quiet.
In the morning we could listen the bells from the church and that was amazing.
I hardly recommend this hotel.
Parking space available 100 m away and paying £11 you have 24 hours parking.
starstarstarstarstar Marta Foronda
La habitación qué nos tocó una vista espectacular un poco chica para 3 personas. Pero el hotel en si muy ameno, el desayuno un poco inferior a otros, bahía serca y otros lugares de interés se puede hacer caminando sin perderse, ja.
starstarstar Ale Kus
A very nice experience indeed.Room: Was just like the photos on the website when I booked it. Super clean and modern. Only the wardrobe needs new soft closing hinges 😂. There was an iron in an ironing table too. Toilet is modern and new but there was no bathtub as mentioned in the room description but I was there only for 1 night and it is not a big deal for me.View: I was not expecting a river-view and it was such a pleasant surprise. In the room description it stated a standard double room with a city view so was only expecting a side-street view. Get to see the sunrise from the 10th floor so was really cool.😊🌅Reception: Staff were friendly and super quick when checking me in.Food: Haven’t tried their food but maybe try it next time. Price: For the location and the service and quality of room and view I got such a great deal.Location: Very central and by the river. Very convenient. I would definitely come back again. Would love to make a video of the hotel to show its beauty and share it on my social media account. So maybe could do that next time.
starstarstarstarstar Emad Abdelhamid
Beautiful view of the Liver building in a great location and the staff were lovely and very attentive during our evening meal. The hotel room itself was small and covered in dust and the fan was blowing dust around the room & unable to open a window. The phone looked as though it hadn’t been cleaned in years, covered in gunk. Breakfast was a shambles, too many people and not enough food for them, the poor waitresses appeared rushed off their feet. Not up to the usual Accor standards at all, would not recommend!
starstar Leonie Brooker-Wilson
Beautiful hotel. Very welcoming and couldn’t do enough to ensure our stay was perfect. The room was lovely and clean and it was an all round excellent stay. We would definitely return and highly recommend
starstarstarstarstar Lindsay Robinson
It’s nice clean hotel.Room clean. the breakfast is great. Lot of choice of food to choose from at breakfast. Location really good close to bars and restaurants. Natalie m from the restaurant at breakfast make me and my son feel very welcome she was lovely and friendly thank you. I will be coming back
starstarstarstarstar Ahmed 11
Utensilios estaban cochinos al llegar a la pieza, por lo que no supimos si la habían limpiado y sanitizado bien. Al indicar el problema, solo nos trajeron nuevos utensilios y tazas.
star Luis Urbina
The hotel is ideally located for the Pier Head and the Albert Dock. The staff are all friendly and helpful. We had two breakfasts and one dinner. The food was well presented and tasty. We got a free upgrade and our room overlooked the river with a fantastic view of the Liver Building. The bed was king sized and verycomfortable and warm. As in most hotels these days the lack of decent lighting was problematic. The bathroom was compact including the bath itself. The shower was very powerful and the water was always hot. Good value for money and I would stay again.
starstarstarstar Ian hoskin
Beautiful hotel. We will definitely return. Staff were amazing, room clean and well kept. Brilliant for what we paid 👏🏼 5 star 🌟 service
starstarstarstarstar Chris Gent
I stayed here for work and I found the staff to be very friendly and very helpful indeed. They went far and beyond and exceeded my expectations. The manager Nicola has a great team working for her and she was absolutely amazing making sure I had everything that I needed. Any problems I had she would help solve them for me. She is a hard worker and leads by example. The chef Graham was fantastic too. He would make world class pouched eggs and would come out in one of his spare moments to talk to the customers. The hotel rooms were very spacious and comfortable and my bed was a struggle to leave because it was so cosy. I will definitely be coming back to stay again because the hotel is in an ideal location from Liverpool 1 and the Albert Docks which houses the museums, bars and restaurants. I will be recommending this fantastic hotel to all my friends and family.
starstarstarstarstar anfieldgo
Necesita una actualización urgentemente. La cama es cómoda, el desayuno es normal, pero el baño necesita una adecuación de la ducha para que no se salga todo el agua. Al menos la ubicación es excelente, cosa que podrían y deberían explotar más.
starstar Aitor Ruiz
Nos ha encantado el hotel ,las habitaciones y sobretodo toda la atención de la recepcionista ,María (española) gracias a ella hemos disfrutado aún más de la estancia en Liverpool. El desayuno muy típico inglés ,pero muy rico todo. La ubicación del hotel es perfecta
starstarstarstarstar Beatriz Román
Estafadores,nos cancelaron la Reserva cobrandonos igual diciendo que la tarjeta no era valida(cuando ya nos habían pasado el pago) y ahora se lavan las manos! Ni Reserva Ni Dinero!Unos ESTAFADORES!
star Mireia Rosales Diaz
El edificio esta ubicado en un lugar excepcional,su arquitectura externa es asombrosa,pero los cuartos son pequeño,los baños también y le falta mantenimiento a la estructura que esta antigua y tiene detalles...le vwbdria birn tener mas servicios,por lo demás,desayuno típico,bien.
starstarstar Melisa Benítez
Cuando fui a Liverpool me hospede en este magnífico hotel. El desayuno es espectacular. Lo bueno es que te pilla todo muy cerca museos beatles, the cavern,....recomendado!!
starstarstarstarstar Critico Gastronomico
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