Habitación muy cómoda, diseño espectacular, comida de primera, excelente vista en la terraza.
starstarstarstarstar Alejandro Mendoza
As acomodações são muito boas, bastante confortáveis e o café da manhã é ótimo, mas se chove falta luz toda hora.
starstarstar Beatriz Lopes
Pésima atención al cliente para la organización de un evento, se solicito con tiempo unos recursos y faltando dos días para el evento nos dijeron que no era posible, se solicito una visita técnica con el personal que va a atender el evento y a última hora la corrieron la reunión y me dijeron que podría entrar a ver el salon pero no podían estar, me citaron a una nueva hora y llevo más de una hora para iniciar el montaje y nada que me dan ingreso, la chica no contesta el celular ni los mensajes, ni las llamadas, ni los llamados de la recepción
star Juan David Gonzalez
Delicioso
starstarstarstarstar Luis Fernando Arroyo Cervera
Agradavel
starstarstarstar Rafael Salomon
Relas
starstarstarstarstar Ariston Camelo
O melhor da cidade😍
starstarstarstarstar Lina Noriega Sagbini
Hotel bien localizado, confortable!
starstarstarstar Nuno Febra Marques
Un lugar tranquilo
starstarstarstar Giancarlo Hernandez
Decent place. Great design. I order direct from their website they offer different type of rooms with fancy name but not fancy room. In my opinion is a regular room or master suites. Anything between you pay more and not getting much more. Great customer service
starstarstarstar Golan Bitton
Excelente. Calidad de servicio. Muy amables
starstarstarstarstar Nora Villegas Lamadrid
La ‘suite” que me dieron tenía vista a un espacio en el que estaban montando un evento y estaba lleno de gente, tocaba cerrar cortinas para que no vieran hacia adentro, la atención en el restaurante PÉSIMA! Demorados con todo( y eso que estaba solo) con mala actitud al pedirles cualquier cosa, la comida rica, al llamar a l recepción no contestaban y las botellas de agua del mini bar totalmente congeladas y no se podía tomar. El aseo en la habitacion muy deficiente Pelos en la ducha y paredes salpicadas
starstar Angela Gaviria
Un buen lugar para hospedarse pero tienen oportunidad en el servicio de Check In
starstarstarstar Jorge Andres Ariza Riveros
Terrible la atención, me daba hasta miedo pedirle algo a los meseros , no saludan son muy descorteses. Él área de la piscina está abandonada, nunca hay nadie quien la atienda y cuando pides algo demora horas en llegar o se les olvida . El gym es demasiado básico y pequeño . Nos dieron una habitación que se separa de la otra por una puerta y no hubo intimidad se escuchaba todo el día lo que se hablaba en el otro cuarto que además parecía que hubieran 10 personas muy desagradable. La comida es costosa y no es nada rica, los postres son terribles . Lo único es que las instalaciones son bonitas, pero la verdad el servicio es tenaz. Quizás a los meseros no les gusta salir por el calor y tienen un uniforme negro entero , deberían darle algo más fresco puede ser una razón .
star Paola Lopez
I will start with the good things about the hotel...
- The pool and terrace are pretty cool and there is a nice view of Barranquilla
- The staff was generally friendly
- Hotel rooms weren't too bad (beds were alright and more or less clean)
- The restaurant food quality was VERY good (the head chef deserves more recognition)
That said, there are a lot of things this hotel can do to provide better service because based on my stay it's definitely not a 5 star experience as of now.
Here are my suggestions:
1. Stop inconveniencing your guests
The main thing that turned me off and will prevent me from staying at the Movich again is how willing and comfortable the staff and management are with inconveniencing their guests.
In my opinion, the obligation of the hotel should be to make their guests feel as welcome and appreciated as possible.
Multiple times I was asked to leave cash tips, asked to leave the terrace/pool for private events, asked to pay extra to use the amenities that I had already paid for by being a guest of the hotel.
To me, this is the biggest sign that management really does not care about their guests.
2. Hire more staff
I was never able to get more fresh towels the entire weekend as there appeared to be a shortage. Long wait times for check-in and check-out, dirty tables in the restaurant, the servers have to attend to too many people (not their faults). There were empty beer bottles on my floor all day from a party the night before.
Lots of stuff that needs to be addressed here.
The overall experience was not terrible, but there are much better options like the Four Points Sheraton for roughly the same price.
I honestly think that with a few adjustments this hotel could be quite nice actually. But it will definitely require more attention to hiring and a slight culture shift from management to get there.
starstarstar Matthew
Servicio lento. Nunca contesta el teléfono en recepción. Nos tocaba llamar cuatro y cinco veces para que al fin contestaran. En cambio el room service fue impecable. Cuartos normales. Las sábanas no estaban 100% limpias. Varias manchas y olor extraño.
starstarstar Laura Torres
Sin dudas un hotel muy bueno,las habitaciones son muy agradables todo muy limpio , la piscina pequeña pero la vista que tiene al río es un espectáculo,recomendado para pasar unos días en pareja o para empresarios .
starstarstarstarstar Dayana Barrera
One of the most horrific hotel experiences we have ever had.The hotel didn't even deserve a star for the service.As a foreign guest you have the feeling that you are not welcome!The hospitality is absolutely bad.The rooms are fine.The breakfast buffet doesn't deserve a star!At lunch we had to wait over 60 minutes for the meal after placing the order.If.you don’t tip, we’ve even pointed it out to you via a Google translator.Horror!!!The staff is completely uncoordinated and haphazard.we cannot understand how other guests could give 4 or more stars.We will never again set foot in hotels of this group. Terrible!!!!
star Daniel Ratzow
Comfortable hotel with friendly staff. The food was good. The free breakfast had plenty of options. Front desk seemed understaffed which resulted in some unnecessary delays when you tried to speak with them.
starstarstarstar Ryan Mace
Definitely expected more from this “5 star” hotel. There were ants 🐜 everywhere, even in the bed. You literally have to beg for help from Room Service. Items from restaurant are WAY OVERPRICED. I was charged extra for each night my fiancé was staying with me. Ceilings are not finished. TV’s not updated. Shower was leaking 🙄 and the water kept losing strength.Look for something else, You will be disappointed.
star Nathalia Valencia Martinez
Front desk staff very good. Very patient when my reservation was messed up. Dinner was very good and reasonable price. Breakfast had lots of choices but nothing that really appealed to me. I was however full.
starstarstarstar jeffrey hughes
When we first get in they give us the room 716 Which didn't had any biosecurity metrics, the room smelled aweful and had a Mac donald's bevarage in the lil refrigerator. they later change us room, the hotel is pretty had nice pool and carpet, but they need to be more careful about room management. the first impression is the one that counts
starstarstar Desiree Lopez
I generally do not write too many reviews however when a hotel and the staff go all the way to provide great customer service I think it is worth sharing. First the hotel is really nice, great food, nice rooms and pool are all what you would expect. All that is great. The thing that is really important is the customer service. The people working in the lobby are great...especially Angelica. My Spanish is ok but her English is better than my Spanish. I had to get a covid test to fly back to the US. I didn't know that it was a holiday in Colombia and she found a lab that sent someone to my hotel room. She even followed up to make sure that I got the results in plenty of time for my flight. Top notch !! I highly recommend and would stay here again in a heart beat.
starstarstarstarstar Steve S
Gostei bastante, já me hospedei em diferentes hotéis em Barranquilla, mas com certeza esse até agora foi o melhor.
starstarstarstarstar Marcio Barreto
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