From check in to check out a wonderful experience. Great, engaging and friendly staff who do whatever they can to make your stay enjoyable. Cool vibe throughout the hotel. Room incredibly well laid out and the bed was one of the most comfortable I've ever slept in. Was in an odd numbered room which has a view of the lake which I figure is better than being on the NEC side. Highly recommend this hotel.
starstarstarstarstar G
Staff were great. Super helpful, really approachable.
Checked in around 8:00pm. Having not eaten we went over to Resorts World to get some food. When we returned it was about 9:30pm and the doors were already locked. Which was confusing, no one had mentioned that the doors would be locked quite so early (given the bar is open until 2am). However because of the placement of the lifts being so far from the reception I'm not surprised that no one let us know when we head out. The issue being there should be a sign to tell customers that the door is locked and to use the intercom. Also there is no point having door keys that can open the main doors if the main doors are then locked from the inside.
The biggest issue I had however was with the bed. The mattress was far too soft and completely collapsed beneath you. If you sat on the edge of the bed, the mattress would be higher than your legs, that's how soft it was. The mattress and duvet sounded like they were made from plastic bags. They were very loud for something that should be fabric. Because of these I didn't sleep all night.
I know this is situational and doesn't apply to everyone but I do believe people should know what the bedding is like when they book, which is why I have left a review. I do not want any of this to reflect on the staff because as I said they were great
starstar Luke Meaden
Cannot fault. Staff are really friendly, check out is 12!!! The rooms are very stylish, the beds AND the pillows are super comfy. Loads of breakfast choices. I am definitely going to book here again. They have approached sustainability really well and have recycling in the bedroom.
starstarstarstarstar Lianne Davies
First off, I would never recommend this hotel to anyone. This hotel is well overpriced and has a lack of basic facilities within the rooms. There was no fridge, which is something you would expect to be in a hotel room. There was only paper cups, I mean for the price I would of at least expected a proper mug to be in my room. The breakfast most definitely isn’t worth the price as there was very little to choose from. The rooms are extremely basic, a kettle, bathroom and bed, that is all you’re paying that ridiculous amount of money for. I really don’t recommend this hotel in any way. Biggest waste of money ever!
star No One
Location is great for both the NEC and the Resort world, the only down side is the parking, 1- it expensive even once it is validated, and
2- it is miles away at East 5 really inconvenient.
The rooms are neat modern and well kept.
The Bar is great, and the staff are efficient and friendly.
The gym is small but usable.
Breakfast was okay, continental buffet style, I only had the fruit and pastries so cannot comment on the rest.
Generally I would recommend it.
starstarstarstar Bruce Van Greunen
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