I think this may be the best hotel I've ever stayed in. I had a corner king room, and it was gorgeously designed. The large factory-style windows let in a ton of light so the bedroom feels bright and warm. The bathroom, by contrast, is dark and moody and is a great place to unwind. All, if not most, of the bathrooms have big, wood bathtubs and I used mine twice because it was SO nice. I thought the room service and the service from the hotel employees was completely fine. I would definitely recommend staying at this location. I was staying in NYC hotels last week and I found myself missing my Nobu Chicago experience!
starstarstarstarstar Sarah Neville
Nobu has an excellent reputation and longevity for a reason. The food, service and ambiance are excellent. Although I dined early, the energy in the kitchen and dining room made me smile and welcome. I gave only 4 stars because the cost of my meal was truly overly expensive. I feel that way even though the quality of the food was superb.
starstarstarstar Claudia Lewis
I stayed here for a few days with my husband. I really wanted to love this place, but there were a couple of issues. Upon arrival, the woman working the front desk didn’t greet us, she remained chatting with a friend/coworker off to the side and ignored us until the conversation ended. After that, during the check-in process, she also told us our card wasn’t going through for incidentals, even though we were getting real-time notifications from our Apple Card that it was in fact getting charged. Possibly not her fault, but strange that it has never happened anywhere else in the many years we’ve been using that card. We kindly showed her the card statement in the app that showed it being charged with the amount and transaction time, but then she got flustered and told us we could just go to our room. She was not exactly apologetic for the confusion or the number of minutes we stood there as she silently tried to figure out the technical issue before that. We aren’t asking for idle conversation or excessive kindness, but any communication would have been appreciated in that exchange. It was a bizarre interaction and my husband and I both walked away confused.
The check-in wasn’t the deal-breaker though, the most disappointing part was the room itself. While beautifully designed and providing some thoughtful amenities, there were some cleanliness issues. On the sensor near the ceiling there were cobwebs hanging down that blew around when the air circulated, massive splotches or stains on the desk and the chair, and visible stains on the bedding. I travel frequently for work and this does not meet industry standard for this type of hotel. I love the neighborhood, but I likely won’t be back to Nobu.
star Meg Clayton
Exceptional stay at Nobu Chicago. We had a long weekend with a bachelor party and the whole team at Nobu was amazing from top to bottom. Special mention to Grace in Guest Services who helped with bookings and making us feel incredibly welcomed. Would recommend this hotel to anyone. Quality is amazing.
starstarstarstarstar Dylan Kennett
This was a rooftop visit, not a the restaurant visit. But the food was terrible on the rooftop, and I generally enjoy sushi. The lamb chops tastes like a hot ethnic cab driver in the summer. Sorry, not sorry, it was expensive as hail for some food I could barely stomach or stand to smell. The shrimp weren't whole, they were chopped up pieces and fried, and the sauce they tossed it in was good but not on the shrimp. Maybe restaurant is better, but the food wasn't tasty and left me looking for more. This was, overpriced, and not worth it. However, I'm giving it 2 stars because the location is beautiful.
starstar Jory Simmons
My family and I had a remarkable experience in this hotel. The kids enjoyed playing their playground and swimming in the pool.
starstarstarstarstar Zahara Mcclure
This was my second time staying here in the past month. Friendly staff. Amazing amenities. Comfy bed. Also, it is located in a pretty happenin' spot in the city. I'll definitely be a repeat guest.
starstarstarstarstar Brandon Dicus
Excellent views and service. Food is top notch. It’s pricey but in line with cost of other Nobus. Patiently waiting for the full restaurant to open as rooftop menu is still limited.
starstarstarstarstar Winston Gu
My friend and I came for a nightcap. We each had 1 drink, totalling $40 - which is fine, its Nobu. We split the bill, and when we paid, the tip had be preset to 100% - what? My friend paid a $20 tip on her $20 tab, and by the way, the other tip options were increasing in price. Luckily we caught it before I paid. We tried to find staff to discuss this, however no one was in site because they were closing. My martini sounded amazing but tasted like watered down grass. The scene was nice but the lack of scruples ruined the experience. I wouldn't recommend it.
Update: The manager did reach out and refunded both me and my friend for our experience. Therefore, I have increased my star rating from 2 to 3 stars. I still believe the martini was well below average and the integrity of the staff is questionable. However, the swift action of the manager shows promise.
starstarstar Shikha Bhan
This is a fantastic hotel quite near Hollywood Blvd. great location. Fabulous amenities including breakfast, ice cream, snacks and soda bar!
Setting is perfect. We had an odd noise at night that had nothing to do with the hotel but wildlife almost screaming nightly maybe a fox or coyote if that's possible in Chicago?? Aside from that highly recommend!!
starstarstarstarstar Danielle Stewart
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