We stayed here for a night on our way back home and with an early flight out the next morning, this was an absolute game changer! We were able to check in for our flight early and come back to the hotel for breakfast when the dining area opened at 06:00.
The room was great, service was prompt. They provided a smaller blanket, step up stool and bath mat for our daughter which was really helpful. The next morning we had the airport trolleys delivered to the room to load our luggage directly. Recommended option if you need a hotel directly across the road from the international terminal
starstarstarstarstar Clare Milford
Straightforward really, convenient Hotel for an international flight, and modern rooms. However issue is you have to dine their due to isolation of location and probably had the worst meal I've ever had at a restaurant, the buffet was awful and the a la carte was average too, considering the really high prices too. The service from staff in the Hotel was non-existent and really poor, saw many patrons that were left sitting on arrival and note attended too.
starstarstar Sam Marett
We stayed in a suite in this hotel and even though it was very convenient as it was next to the airport the service was absolutely terrible. It took multiple phone calls to reception, room service etc before they would answer the calls, and when they eventually did, the small tasks, such as bringing an ice bucket would take upwards of 45minutes. We asked for the room to be cleaned as it had not been done by around 4pm, and when we got back the bed wasn’t even made but the towels were changed… at least. We went and had dinner in the all you can eat buffet paid $42 per person and the food was bland, tasteless, and there was next to no variety. We decided to go back to the room and order room service instead, we ordered at around 9:30 pm we did not receive our pizza till about 11pm and when we got it we were appalled, as we paid $26 for this pizza that was so small and couldn’t even satisfy a small child.
Considering the $870 + per night we paid to stay in the suite, you would think they would have a concierge available, or to be able to carry out basic requests as simple as, “could we please get some plates and cutlery brought up to our room” we had asked this at 8:30 pm and did not receive anything until 9.45pm.
We tried to remain positive as we understand they’re busy and potentially understaffed however our patience ran thin following continuous issues.
The suite itself was beautiful and as mentioned before in a great location however it was significantly outweighed by the issues we incurred.
We would not recommend unless they endeavour to improve on their service.
star Jake Tipene
Perfect location for international airport (you can probably hold your breath and get from the terminal into the lobby...). This is a modern hotel in condition with large beds. Super quiet and slept really well. Friendly team at the front desk as well as a friendly team helping with bags. Not cheap but it's so convenient I don't really care. Worked perfectly for us with a midnight arrival to Akl then a early morning domestic flight. Shower. Sleep. Breakfast. What more could you want?
starstarstarstarstar Ben W
Unbeatable for convenience with its proximity to airport arrivals hall. Really clean room and good service. Kayla on front desk was particularly helpful. Room for improvement with the room service menu as it is quite basic with burger, pizza,etc and the only in-house restaurant alternative is a buffet dinner. Stand out feature was how quiet the room was. Even right next to the airport absolutely no noise from outside and we barely heard other guests. Would definitely stay again.
Tip: I’m travelling with my toddler so requested a room with a bath it made our night time routine much easier.
starstarstarstar K W
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