Excellent customer service. This rating is based solely on how communicative, kind, and helpful the service was. You can tell the management wants their guests to feel welcomed and comfortable, checking in to make sure everything is going smoothly or asking if we need anything extra. There are a few updates the building itself needs but from the looks of the pictures here on google and the actual rooms you can tell they’re getting to it.
starstarstarstarstar Anastasia M’hamdi
Brian at the front desk was so nice and helpful! Rooms are extremely clean with comfortable beds, very quiet. Breakfast had muffins, bagels, etc. Didn’t swim in the pool but it was also very clean. Will definitely stay here again!
starstarstarstarstar Emma Arnold
On what could only be described as one of the hardest days I have had to face, the staff was so accomodating, warm, kind, and loving. I even got hugs when I broke down.
The bed was one of the most comfortable, and the bathroom was spotless.
I usually can't sleep well my first night in a motel. I was out like a light by 7:30😴
I wish I could give them more stars. They deserve it❤
I will definitely stay here in the future, and recommend Sovana Inn to anyone who asks.
starstarstarstarstar Christine Hartley
Extremely friendly and great people running this place. However, my room had a bleach smell to it, felt like the photos were not too accurate, my shower did not drain well, and the bed was sub par. For the price you get what you get. But Bryan and Fernando were very welcoming and friendly.
starstarstar ryan thompson
We stayed here due to a cancelled flight. Upon arrival, we were told that the airline overbooked the hotel, but they had one room available. They provided contact for a cab company that gave a discount for their customers, provided directions to the local stores and eateries, walked us to our room and made sure everything was clean and stocked, and then walked us to the breakfast room to pick out some food for the morning, because of our early checkout. The room was clean and spacious, and had a microwave and mini fridge. I have never been to a place with this level of service and employees who truly wanted your stay to be comfortable. It honestly isn’t the most beautiful hotel, but the service and care is top notch, and I bet the aesthetics will follow as they continue to serve their customers so very well. I would definitely stay here again if I’m the area and in need. Even my bougie wife was impressed, which is saying a lot.
starstarstarstarstar Matthew Trine
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