First room they put me and my girl friend in, had a sliding glass door to the parking lot. The room has alot of stains on the walls roof, and pictures. Bathroom very old and outdated. Very dark with only one crummy ceiling light by main door. Room two bit better, still very dark, and the small balcony was closed due to it falling apart. The wedding area, and entrance to building looks very nice. The rooms are a different story. I walked out after the security alarm went off for 20min. No refund was given. 0/10
star TowManG
I have only stayed one night at this hotel and I am not happy that I have the room booked for another night. The cleanliness of the room was borderline disappointing. The bathroom walls were stained as though they have never been wiped down. There was no hand soap in the bathroom so we just used whatever other soap was available. The refrigerator was not as clean as it should have been considering you are putting items in there that you would eventually consume. The only good thing about the stay is the mattress was comfortable enough.
We stayed on the first floor and the room has a sliding door leading out to the parking lot which was convenient but the door was only reinforced by a piece of wood since the locking mechanism didn't actually work.
Finally, and probably the most absurd thing, is that we were told that breakfast was included, 6am-10am. The following morning when I went to have breakfast at 9am, there was a "breakfast table" that only had a bowl of oranges and a bowl of juice boxes (also orange flavour). When I spoke to the front desk and asked where was the rest of breakfast, I was told, "This is all that is left"; there were apparently muffins and granola bars before. Now, I know that these are things that people indeed eat for breakfast but the idea that, even though breakfast is until 10am, really means if you are not up early enough, you will not have anything to eat, is saddening. It's really what you see is what you get, and the items taken are not replenished until breakfast is over as it should have been.
This hotel really disappointed me and the price of our stay did not live up to the experience. I would not book again.
star Aaliyah Gardner
We stayed at the Inn while attending a Stag and Doe in KW. We really enjoyed the stay there. In the center of the hotel is a courtyard where you can sit outside and enjoy being outdoors with friends. There seems to be lots of amenities such as a pool and exercise room. The continental breakfast was mostly prepackaged foods but was decent none the less. The staff were very friendly at the front desk. All in all this isn't a 'fancy' hotel, but it certainly offered all we needed for our stay and the courtyard was great.
starstarstarstar Mark Pasley
The hotel layout was nice, the staff at the front desk were also very friendly but I was very disappointed for a couple of reasons. The room was very dirty. As soon as we walked in we could smell a weird musty smell, when we looked in the washroom we noticed the bath tub was extremely dirty, there was bugs on the floor and overall the bathroom just wasn’t clean. We also didn’t have toilet paper so we had to go and request toilet paper. We ran the shower and the water didn’t drain. They had maintenance come in the next day to fix this. (Clogged with hair) When we went outside the balcony door we noticed bugs in the door tracks, there was finger prints all over the door, that was clearly from previous guests. When I sat down in bed I noticed dust all down the lamp, dust on the headboard, dust on the microwave etc. The tables don’t look like they get cleaned well, if you look at them on an angle you can see spill outlines. When we let them know about the bathroom being dirty they let us know the housekeeper would come the next day and clean this. They came the next day, but they didn’t clean very well. The bugs were still behind the door and it looked like they gave it a quick wipe, put new towels, and then left. I wouldn’t recommend this hotel due to cleanliness issues. I spoke with the facility manager a few times during my 2 night stay so hopefully something will change. The rooms just need more in depth cleaning. I was hoping there was something the staff could do to accommodate for our dirty room but unfortunately they didn’t really do anything. They told us they can’t change our room. It was very disappointing to have to go back and stay in a dirty hotel room but we made the most out of it. I just hope they clean the room better for the next guest…
star Bella Cossaboom
Do not book this hotel if you are a light sleeping. We were put in a room with doors to the adjoining room and I could not fall asleep because I could hear every conversation the family next door was having...every phone call...every word from the TV. And to be fair to the family, they were not super loud, there were just cheap doors with no insulation. I called the front desk to ask about changing room the next day and was told they only had rooms with one bed. I finally fell asleep at about 1am. I was willing to let it go until I woke up early in the morning to the sounds of the barking dog from the same room.
In the morning I spoke to the person at Reception who also told me they only had rooms available with one bed but he will check to see what they can do after guests have checked out.
I got back to the hotel in the afternoon and two different staff members were present. Again I was told the same story, there are only rooms available with a king bed and therefore they can't help me since we need two beds.
As someone who has worked in hospitality and thinking of solutions we have used, I suggested that I be given another room for me and my son and my husband can stay in our current room, since he could fall asleep because a boom box. Rooms with king beds were available until I said I don't think I should need to pay for the second room. Well after that statement I was told that the manager would need to approve them giving me a second room but the manager is unavailable and I would need to speak to the manager tomorrow...the day I would be checking out...not really helpful now, it is? I suggested to the staff member to call the manager and ask...he came back and informed me that the manager said no. And then the story changed....now they had no rooms available at all because they have been sold out for months...convenient right? And they only had an accessible room available that they can't legally sell to someone who is not disabled. So, three staff members falsely stated that they had kings room or do they have three members of staff who can't read their reservation system properly?
The very unhelpful staff member then told me "sorry, there is no solution". When I continued to expressed my displeasure because quite frankly his apology won't help me sleep, he gave me a number to call John the manager...and would you guess it? John did not answer his phone.
Please stay somewhere else if you are visiting the area. We were the only ones from our group to book this hotel and I regret that decision!
Poor customer service and unhelpful dishonest or untrained staff (you pick what you believe).
star Ramona Porter
Italian
English
Spanish
Portuguese
French
Armenian
