La verdad ha sido mi hotel por años pero ayer salí más que decepcionada cobran en quetzales no en dolares esto hace que la habitación suba 15 dolares más no es lógico maltratar al turista los pasillos del piso 3 huelen mal y las habitaciones son simples y ni decoradas . En la madrugada trataron de abrir mi puerta en dos ocasiones uno llama a recepción y nadie me ayudo califico en re mal este hotel
star Liana Mayarí Bolaños Ureña
Excelente servicio, excelentes instalaciones, excelente personal.
starstarstarstarstar Cristian Zamora
La atención a sus clientes y el servicio se ha visto afectado pero consideró que la pandemia los tocó fuertemente. Aceptable
starstarstarstar José Sandoval
Es un Señor ese Hotel... ya grande y maduro. Buen trato en su personal y buena comida en el restaurante.
starstarstarstar Jorge Arturo Román Orellana
Seguro, bom café, serviço de van ao aeroporto, wifi que funciona bem.
starstarstarstarstar Yuri Fernandes
Lindo hotel, super aconchegante e com um restaurante impecável.
starstarstarstarstar Daniela Braga Marco
Luxo... ótima piscina... serviço impecável.
starstarstarstarstar Renato Gonçalves
Ótimo! Ambiente,localização e atendimento!Recomendo
starstarstarstarstar Roberto Mouta
Alem da elegância do hotel é muito confortável e luxuoso
starstarstarstarstar Andy sousa
Excelente hotel bem próximo do aeroporto La Aurora na cidade de Guatemala.
starstarstarstarstar Gianni Pandolfi Junior
Excelente 👌🏻 servicio
starstarstarstarstar Miguel zapeta
Excelente lugar, buen ambiente.
starstarstarstarstar Julio Lopez
Creo q es importante señalizar mas la entrada al parqueo no se ve bien y tan cerca del Bilboard
starstarstarstarstar Rafael Estuardo Rodriguez Escobar
El complejo en sí es muy bueno. Gran zona de gym y piscina. El desayuno es bastante bueno. El personal muy agradable y dispuesto a ayudar y agradar
starstarstarstar Iban Lusan
El Westin en Ciudad de Guatemala es sin duda el mejor hotel de la ciudad. Habitaciones amplias con todas las amenities necesarias. Cómodas camas y espaciosa ducha. Quizá la dimensión del cuarto de baño podría ser un poco mayor… El desayuno absolutamente fantástico con una gran selección de frutas, zumos. Preparación de huevos en el acto, frijol, plátano frutos, salchichas.. gran variedad y calidad. También de panes y dulces. Gimnasio con todas las máquinas que uno pueda necesitar. Cintas de correr de última generación. Piscina agradable y grande. Zonas comunes decoradas con gran gusto. Mi recomendación número uno en Guate!!
starstarstarstarstar Eflyer
Fuimos a desayunar u me gustó que la atención fue eficiente y rápida!! Pedimos un desayuno americano y otro chapín y todo muy rico. El encontrar parqueo es un poco difícil pero esta bien porque si tienen bastantes sótanos.
starstarstarstarstar Ana Vr
Lindo y elegante Hotel, buena ubicación, amplios parqueos privados con seguridad.Casino en el interior del Hotel, así como cafeterías y restaurantes de alto nivel.Amplios salones para eventos y convenciones.
starstarstarstarstar Pablo Buenafe
I love this place. Is the best in town. Specially bingo and the slots machines.
starstarstarstarstar ana lara
Great Place for hosting Expos and Parties, there is a nice and cozy restaurant inside the hotel that serves good food, it is close to the pool. The granite in the corridors and walls makes you feel in a Royal Palace, it gives an elegant touch to the place
starstarstarstar Alfonso Rodríguez Ongay
I had a wonderful time at the bar with my friends. Soft music. Great Serovic. Ideal place for us. Highly recomended
starstarstarstarstar Fernando
Precioso hotel, habitaciones cómodas. La piscina y jacuzzi exterior muy bonitos. El gimnasio es espectacular. El desayuno muy rico. Buena experiencia.
starstarstarstarstar Alicia Soriano
GREAT hotel. Really friendly staff. Very accommodating. Hotel restaurant has great food and they really do a good job follow cleaning protocols.
starstarstarstarstar Jesse M
Excelente lugar.
starstarstarstarstar Edwin Armando Tambriz C03
Siempre es una buena atención y muy buena comida!
starstarstarstarstar Javier Urrutia
Hotel bonito, decoración antigua y fina, muy buena atención, habitaciones muy grandes
starstarstarstarstar Jennifer Dominguez
Excelente servicio. Buen desayuno buffet. Habitaciones amplias.
starstarstarstarstar Ramon Cervantes
Excelente atención
starstarstarstarstar José Eladio Gómez
Excelente servicio
starstarstarstarstar José Raúl Meza Galindo
Cacino, tienen excelente servicio y calidad.
starstarstarstarstar Soy ArriGo
Good place for stay and fun.
Enjoy Safe and hygiene facilities.
starstarstarstarstar Danny Kim
Céntrico Hotel de lujo en zona 10 de la ciudad de Guatemala, amplias y limpias habitaciones, cajeros automaticos y casino dentro del hotel,muy cerca caminando de restaurantes y centros comerciales
starstarstarstarstar Sergio Carrasco
It's a good place
starstarstarstarstar David Hernandez
I recently booked a hotel room at the Westin Camino Real in Guatemala. My booked date was for a 1 night stay from 6/13/21-6/14/21. I notified Marriott (since they cover for Westin Hotels) that I ended up getting COVID-19 so I could not travel and stay at the hotel. I did not contact the hotel directly since my cell phone plan does not allow me to call outside the USA to Guatemala. Marriott informed me that they would cancel my hotel reservation and also stated that I would not receive a refund or any credit voucher for a future hotel stay. The lady that I spoke to was rude in her demeanor while relaying this message. I was shocked by Marriott’s refund/hotel credit denial responseespecially since there is currently a pandemic and I was being responsible by not traveling and following my quarantine recommendations. I currently work on the frontlines at a hospital putting myself at risk to help others during the pandemic and this was disappointing that Marriott did not help me when I ended up getting COVID-19. This resulted in me losing $125.66. Given my experience, I will not be recommending any hotel chains owned by Marriott especially Westin.
star Jason P
I was here for breakfast only. They offer omelette and several additional options, like beans, slides of fried banana delicious bread and fruit. Friendly people.
starstarstar Francisco Garcia
Very nice hotel, with great staff,, in a decent area with lots of different restaurants and shopping. My only complaint was that the included breakfast was a little lackluster. Other than that, the amenities were above par.
starstarstarstar Robert McNaught
Every time I go to Guatemala city for any reason, this is my place to stay. From the front desk personnel to the crew that cleans the rooms, these folks make me feel at home. I've heard from friends that there are nicer hotels in Guatemala city and I don't doubt it. But if this hotel meets my demanding needs with a smile on their faces why change it? Great hotels and great service doesn't come together too often. This hotel meets both.
starstarstarstarstar ca Amezh
Have an awesome time at their casino I can only imagine how it would be if I would stay one night at their hotel
starstarstarstarstar chino loko
Sensacional! É o melhor hotel da Guatemala. Grande estrutura, excelente serviço, boa segurança e ótimos restaurantes. Nota 10!
starstarstarstarstar House D'ANGELIS
Bom hotel, boas instalações, bom quarto e bom pequeno almoço. Que mais se pode querer?
starstarstarstar Abel Gomes
Bom hotel, boas instalações, bom quarto e bom pequeno almoço. Que mais se pode querer?
starstarstarstar Um usuário do Google
I liked the hotel. The room was excellent. The arcane way they handle checking out. It took forever, you had to sign various papers which they counter signed and stamped....
starstarstarstar Augustine
Excellent location, excellent price, great room, recommend eating somewhere else. The breakfast buffet was good, lunch and dinner choices were not good. Staff was attentive and very helpful except for the front desk. Room staff helpful, concierge was very helpful, bell captain was excellent. The location was excellent and easy access to Zona Viva the lively area for shopping, dining and entertainment. Food and food service at the hotel was bad. The waitress brought the wrong order and did not understand English or Spanish well.
starstarstarstarstar Lee
The bedding is great. The air seems like it never cools in the rooms as I stay here at least twice a year.
starstarstarstar Brad
Convenient, close to other options for entertainment. They need to invest in down pillows. A hotel of this caliber has no business providing foam rubber pillows!
starstarstarstar J Lee
Elegant and service oriented. Breakfast service was unattentive.
starstarstarstarstar Adam
The access cards into rooms failed on numerous occasions. So we had to go back to the front desk form the 8th floor. We asked to repair the AC units in both rooms several times. It took till the next day after going to the front desk and complain. The customer service was a complete negative at this hotel. We spent money on rooms and still my friend had to go to another hotel for one night until straighten out. Dcor. They refused to let my friend staying in the room to bring his girlfriend in. so he had to get another room till the next day till I took care.
starstarstar Frank Jordan
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